As I keep reminding people I used to work at <The Chemists>, one particular branch was smaller than others and would only have one pharmacist on at any one time, when they went for their lunch the pharmacy shut down (but the rest of the store stays open).
So, one day during the pharmacists lunch I field a telephone call. A chap is ringing up to try and get some medication, he wanted desloratadine. I did a little bit of digging and found out it was (and still is) a POM (Prescription Only Medicine).
I ask why he needs it, and he replies that his french friend has forgotten his and has eaten seafood (which is what he is allergic to). I ask the following question, it's not rocket science and it's pretty basic.
"Is there any swelling or constriction around the airway or throat?"
Now, I wasn't really expecting an answer to this, but it's one of the standard questions that we're supposed to ask and most people go "*giggle* oh no, nothing like that". So when I got the following answer I was a little shocked.
"Yes, he's saying it's difficilt to breath".
Hold on there for just one moment. Difficulty in breathing? And you're phoning a pharmacy? I advise him that he needs to go to hospital NOW, as in phone 999 and ask for an ambulance now.
Did he then
a) Realise his mistake, immediately disconnect and phone for an ambulance
b) Get someone else to phone on their mobile for an ambulance whilst still talking to me
c) Argue with me for 5 minutes that all he needs is the tablet and not a hospital?
If you've chosen c), congratulations you've won a coconut.
I never did hear back from anybody, and nor did I see in the papers a report of a death (nor did I receive a summons to coroners court) so I think things worked out in the end but really, difficulty in breathing and you're wasting time by phoning me?
So, one day during the pharmacists lunch I field a telephone call. A chap is ringing up to try and get some medication, he wanted desloratadine. I did a little bit of digging and found out it was (and still is) a POM (Prescription Only Medicine).
I ask why he needs it, and he replies that his french friend has forgotten his and has eaten seafood (which is what he is allergic to). I ask the following question, it's not rocket science and it's pretty basic.
"Is there any swelling or constriction around the airway or throat?"
Now, I wasn't really expecting an answer to this, but it's one of the standard questions that we're supposed to ask and most people go "*giggle* oh no, nothing like that". So when I got the following answer I was a little shocked.
"Yes, he's saying it's difficilt to breath".
Hold on there for just one moment. Difficulty in breathing? And you're phoning a pharmacy? I advise him that he needs to go to hospital NOW, as in phone 999 and ask for an ambulance now.
Did he then
a) Realise his mistake, immediately disconnect and phone for an ambulance
b) Get someone else to phone on their mobile for an ambulance whilst still talking to me
c) Argue with me for 5 minutes that all he needs is the tablet and not a hospital?
If you've chosen c), congratulations you've won a coconut.
I never did hear back from anybody, and nor did I see in the papers a report of a death (nor did I receive a summons to coroners court) so I think things worked out in the end but really, difficulty in breathing and you're wasting time by phoning me?
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