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I am seriously having a ball with this guy...

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  • #1

    I am seriously having a ball with this guy...

    I'm not sure if this is a Sucky Customer or a self-sighting of me as a Sucky Employee.

    A touch of background. The reporter in question, "G" religiously checks his voicemail, but at the same time, more or less shuffles any and all paper on his desk to one side for...hours...days...months at a time. I've tried everything including taping notes to his chair and wedging them in his keyboard, and he barely acknowledges them. Plus, we have voicemail so there's no reason for me to have to write down something that I'll probably mishear and get wrong, so yeah.

    Plus, honestly, I'm just kind of a bitch.

    Anyway, this guy calls for "G", who isn't in right now. So I ask the guy, "S" for "sucker" if he wants the voicemail.

    S: Well, no, I don't want the voicemail, but can you take a message?

    Well that's just the dumbest thing I've heard today. Of course, at this point it is only 10 a.m.

    Me: Well, sir, if I give you the voicemail, you can leave a message for G on there and he'll get it as soon as he comes in.
    S: No, I don't like them voicemails, no one ever checks them. Take a message for me.
    Me: Sir, I can promise you, G will get a voicemail before he gets any message I take.
    S: No voicemail! I'm not using voicemail! You WILL take a message right now!

    Yeah, because ordering me around really gets results. You wanna go back and ask my high school basketball coach how well that goes. The story about how he got the inhaler-shaped dent in his skull is pretty funny. (Short version, he pissed me off and I threw it at him.) At this point I do get a little ornery.

    Me: Sir, I am going to give you G's voicemail, he won't-
    S: I am NOT talking to no G-D voicemail, I-
    Me: *transfers to voicemail* Heh heh heh heh.

    About a minute later, the phone rings again. I pick it up.

    Me: Newsroom.
    S: I told you I am not talking to no voicemail! You are going to take a message for me right now-
    Me: *transfers to voicemail*

    Minute. Phone.

    Me: Newsroom.
    S: Listen you little-
    Me: *transfers to voicemail*

    Minute. Phone. Me. S. Threaten. Transfer.

    Rinse, repeat.

    ...repeat.

    .......repeat.

    Repeat.

    Repeat.




    ...




    Repeat.

    *snicker* Seriously, every time this guy calls (going on about 12 times in the last hour), he just starts screaming and cussing, and I just very calmly transfer him. Yet there is not yet even one message left. He is really determined not to leave a voicemail, and yet absolutely certain that he is going to win this little battle of wits we have going here.

    Then again, it's been about ten minutes now and he hasn't called back. Aww. And I was just starting to really enjoy this.

    Yeah, I know, I'm evil. I'm sorry.
    "Maybe the problem just went away...maybe it was the magical sniper fairy that comes and gives silenced hollow point rounds to people who don't eat their vegetables."
    Tags: None
  • #2
    Hm.. I tend to agree with your original notion that it might be borderline...HOWEVER:

    1 - You made a very strong effort to explain why leaving a VM was the better alternative

    2 - He cursed at you. At any job I've ever worked, a customer cursing for any reason gets one of two things: a: a manager who has been informed, in detail, regarding what he said, or b: hung up on without further comment.

    I think you handled it well, but that could just be me
    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
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    Acts of Gord – Read it, Learn it, Love it!
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    • #3
      That's just too funny.

      But I agree. I think you handled it extremely well.
      If you don't like my attitude, talk to the manager!!! Oh, wait, that would be me!!

      Yes, I'm the manager. I'm also known as "the brick wall".

      Comment

      • #4
        So is he still calling in?
        http://footloosecomic.com Pirate Faeries!!

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        • #5
          Aww crap, I was hoping I'd get to hear one of the voicemails.

          I'd imagine it to be something like "YOU FING TRANSFERRED ME AGAIN! I WON'T LEAVE A FING VOICEMAIL YOU SON OF A ASS YOU TAKE A GD MESSAGE FOR ME RIGHT NOW I DRIVE A DODGE STRATUS!!!!!"
          Knowledge is power. Power corrupts. Study hard. Be evil.

          "I never said I wasn't a horrible person."--Me, almost daily

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          • #6
            Nope, he doesn't appear to have called back. I left for about 15 minutes to go grab lunch, and no one's made mention to me of whether or not I've been torturing someone on the phone.

            *sigh* Sometimes winning takes all the fun out of it.
            "Maybe the problem just went away...maybe it was the magical sniper fairy that comes and gives silenced hollow point rounds to people who don't eat their vegetables."

            Comment

            • #7
              Quoth MystyGlyttyr View Post

              *sigh* Sometimes winning takes all the fun out of it.

              Doesn't it though? Sometimes its the fun of just messing with them.
              http://footloosecomic.com Pirate Faeries!!

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              • #8
                Quoth MystyGlyttyr View Post
                I'm sorry.
                No, you're not.

                Comment

                • #9
                  Quoth Irving Patrick Freleigh View Post
                  I DRIVE A DODGE STRATUS!!!!!"
                  This is the second reference I've seen today about SCs and a Dodge Stratus. What's the story here?
                  "I don't have to be petty. The Universe does that for me."

                  Comment

                  • #10
                    Quoth Ironclad Alibi View Post
                    This is the second reference I've seen today about SCs and a Dodge Stratus. What's the story here?
                    It's a SNL Will Ferrell reference, back when Will Ferrell was funny, at least to me. I like a lot of his work on SNL but his movies generally suck.
                    Knowledge is power. Power corrupts. Study hard. Be evil.

                    "I never said I wasn't a horrible person."--Me, almost daily

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                    • #11
                      Quoth MystyGlyttyr View Post
                      Yeah, I know, I'm evil. I'm sorry.
                      Ah, fuck him! As soon as he cursed at you... no, even when he tried to order you around, all bets were off.

                      You did good.
                      Sometimes life is altered.
                      Break from the ropes your hands are tied.
                      Uneasy with confrontation.
                      Won't turn out right. Can't turn out right

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                      • #12
                        Quoth MystyGlyttyr View Post
                        certain that he is going to win this little battle of wits we have going here.
                        I believe that you meant a "battle of wills", no?
                        If not, your opponent showed up unarmed and out of uniform.
                        "What did you have for breakfast this morning? Carnation Instant Bitch?"
                        -Eric Foreman That 70's Show

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                        • #13
                          Oh god Mysty, that was hilarious!

                          Some people really need to put that kind of persistence into other aspects in life.....
                          You really need to see a neurologist. - Wagegoth

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                          • #14
                            Quoth Irving Patrick Freleigh View Post
                            It's a SNL Will Ferrell reference, back when Will Ferrell was funny, at least to me. I like a lot of his work on SNL but his movies generally suck.

                            I need to see this thing!
                            I drive a Chrysler Cirrus, which is like... the Stratus... only Chrysler.
                            Am I a sucky customer??
                            "You're not gone five minutes, Agent Scully, and I'm already starting to feel like a stranger in my own office-"
                            -Agent Doggett

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                            • #15
                              heh. funny how quickly people get spun up


                              and i bet he'd be just as furious if you'd taken the message and ... not gotten a response either.


                              and Will Ferrel... even his SUCKY movies are better than the current SNL shows.

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