I am seriously having a ball with this guy...

[Irving Patrick Freleigh]

I need to see this thing!
I drive a Chrysler Cirrus, which is like... the Stratus... only Chrysler.
Am I a sucky customer??

It's the dysfunctional family at dinner sketch. I haven't been able to find it on YouTube, just people doing their own re-enactments of it.

[otakuneko]

Ah the wonderful run-around with a caller not willing to take what you know to be the best option. When I encountered such a creature, I generally just shrugged and told 'em that my idea was better, but okay, we'll do what you said. Generally, this resulted in them getting their internet fixed later, rather than sooner.

[malmalthekiller]

It's the dysfunctional family at dinner sketch. I haven't been able to find it on YouTube, just people doing their own re-enactments of it.

I'M A MANAGER! I MANAGE 19 PEOPLE!


PEOPLE ARE AFRAID OF ME!


I DRIVE A DODGE STRATUS!


So good.

But to the original poster, I think that was fantastic. I agree with everyone else; once someone starts cursing and ordering you around, you have the right to refuse service.

[Lachrymose]

Not the whole thing, but it has the good part.

http://www.nbc.com/Saturday_Night_Li...y-dinner/2908/

[fma_fanatic]

I don't take cursing either. As soon as the first profanity pops out of the customers' mouth, I tell them that any further abuse towards me will result in me ending the call. They are more than welcome to call back when they have calmed down, but I do not, repeat, do.not. get paid for abuse.

I've had to hang up on a few customers who felt it was alright to continue cursing because they want to call my bluff. I make it a point to at least get their name and company name so I can look them up and report them to the higher ups.

We do have one customer that I've been instructed not to take any shit from because of his excessive desire to want to curse me out when he's called. When he does call, and I recognize his voice, he goes straight to the AVP's voicemail because I will not take his shit. Only once has he done the callback from voicemail routine. I ended up sending him to the AVP's executive assistant who is very good at putting him in his place.

[Javakat]

It's the dysfunctional family at dinner sketch. I haven't been able to find it on YouTube, just people doing their own re-enactments of it.

It's available on Hulu:

http://www.hulu.com/watch/3526/satur...-family-dinner

[protege]

He is really determined not to leave a voicemail, and yet absolutely certain that he is going to win this little battle of wits we have going here.

Why is it that people who want to engage in such battles...are always unarmed?

I deal with plenty of people who think...that because we're a company, we *automatically* have voicemail. They actually get upset when I try to take a message. Face it, we don't have voicemail. We've never had it, and will never get it. Current phone system doesn't allow it. Let me take down a message, or bugger off