Just rude

[Zombi]

I had a woman come through my checkout yesterday - I put her stuff through, she pays me, everything's fine. Then five minutes later, she comes back:
Her: "EXCUSE me, you overcharged me for this fruit and nut mix, and you charged me for cashews instead of sultanas!"
Me: "Oh, sorry. Can I just get the bags so I can reweigh them for you?"

She hands them over, glaring at me.

Her: "The fruit and nut is $4.29! $4.29!
Me: "Well, they just changed our system, so we don't use the price per kilo any more, only the PLU codes, but that's obviously not the right price, so I'll get them to change it." *thinking "Die now!"*

So I refunded both items, recharged them at the right prices, and gave her the money she was owed. Then she says:
"I need the receipt for those, so I can check those new prices!" (She still had her original till receipt to show she'd paid for them)
We need to keep the receipts when we do a refund, so that we can record them in the file. I told her that, and she carried on, so I just thought "f**k it" and printed her a copy. She did the big "Hmph!" and stomped out. Bitch.

In this case, it wasn't so much what she said, it was the way she said it, as if I did it on purpose to rip her off. I don't have a problem with doing refunds for people, as long as they're polite and just calmly point out that that isn't the right price. I just say, "Oh, sorry" and fix it for them. But you don't need to be rude to me.

I made one of my co-workers laugh, though - after this woman had left, I said very quietly to her "I'm thinking of a word right now: it starts with "c", it ends in "t", and it sure as hell ain't "cat"."

[blaubent]

I love it how my customers tell me that *I* am personally responsible for charging them the wrong price. They look at me and literally say, "You are charging me the wrong price. You should know the prices by now."

First of all, I am not charging you a thing. The computer is. Don't like it? Tough luck.

Secondly, when's the last time you memorized the prices (sale and regular price) of over a thousand items. I didn't think so. I am only human. I *may* by change remember the sale price for about ten items. Reason: people are buying them all day long.

But you are right. That lady was rude.

[Mongo Skruddgemire]

"I'm thinking of a word right now: it starts with "c", it ends in "t", and it sure as hell ain't "cat"."

Charlie Uniform November Tango? I'd say that fits.

[Worker-Intellectual]

I love it how my customers tell me that *I* am personally responsible for charging them the wrong price. They look at me and literally say, "You are charging me the wrong price. You should know the prices by now."

Yes, I love that too. Especially when after 15 minutes of convincing, and phoning other departments, and somehow miraculously getting seasonal to answer their phones, it is the right price.

[dizzy_starshine]

I love it when they stand on the other side of the shop and shout out

'how much is this?'

I'd love to shout back any old price. They really get huffy when you ask them to bring it to the till so you can scan it.

And of course the SC favourite of ' _____ sells this alot cheaper'

[batmoody]

Like we are purposely overcharging them to line our own pockets. What a bunch of unsavory folks are we!

I especially love it when they compain about being overcharged, and when you re-ring it you see that they were indeed charged the wrong price, but they were actually charged a lower price than they should have been.

"Yes, ma'am. It seems you were charged the wrong price...." (pause just long enough to see their satisfied smirk)
"You should have been charged $1.50 more."
SC:

This usually happens with produce being rung up under the wrong PLU. Grapes. This happens alot with grapes.

[RecoveringKinkoid]

Yeah, the idea that anything that happened in the store was somehow me personally used to irk me. People would say "I was in here yesterday and you overcharged me..."

And I'd just look up, squint slightly, and say "I (emphasis on 'I') overcharged you?"

Usually, they'd say something like "Oh, well, no, not you, but somone in your store."

THAT's better. If they kept it up, I'd say that after each and every time, often saying "Look, I wasn't here yesterday." or something to that effect.


It effectively reminded them that no, I did not in fact wrong them in any way and it would be pointless to be rude to me. I'm just the person trying to fix your problem, one that I did not cause. Seemed to work for most people.

[karma_gypsy]

I love it when they stand on the other side of the shop and shout out

'how much is this?'

And of course the SC favourite of ' _____ sells this alot cheaper'

Ah, yes, an old classic. Usually I'll walk up to them, look at the price tag which is usually on top of the item in a very obvious place and tell them. (Sometimes we'll just holler out prices as well).

And of course, you can't forget, "well, ___ sells it cheaper" . . .
so . . . go there . . . we're not affiliated with ____.

[MadMike]

"I'm thinking of a word right now: it starts with "c", it ends in "t", and it sure as hell ain't "cat"."

See You Next Tuesday?

[JustaCashier]

......I said very quietly to her "I'm thinking of a word right now: it starts with "c", it ends in "t", and it sure as hell ain't "cat"."

Can't understand normal thinking?

Mike

[Zombi]

I love it when they stand on the other side of the shop and shout out

'how much is this?'

I'd love to shout back any old price. They really get huffy when you ask them to bring it to the till so you can scan it.

And of course the SC favourite of ' _____ sells this alot cheaper'

LOL, we have a lot of fun with that one. Half of our stuff doesn't scan, and if it's a new item, we don't usually know the price off the top of our heads. So, if someone asks for a price, it usually involves running all over the shop asking the floor guys, or the other cashiers, or the supervisor. Every five minutes, you hear "How much is this?!" yelled out over the registers.

Yeah, the idea that anything that happened in the store was somehow me personally used to irk me. People would say "I was in here yesterday and you overcharged me..."

And I'd just look up, squint slightly, and say "I (emphasis on 'I') overcharged you?"

That's fun too - refunds have to go through the same till that the original transaction came through, and you get some who can't deal with that.
"Can't you just do it? I don't want to line up again!"
"No, I can't, sorry". Ahh, company policy.

It's good to be back on CS, too - I'd forgotten how funny you guys are.

[AFpheonix]

I get that a lot too, but in my case, it's not even the computer charging the price, it's the insurance company.
I especially love the people that run in all red faced and yell, "You overcharged me!! This was xx last month!", and then I look at the computer and tell them sweetly, "Oh no sir, this is the price that you've been paying since last January."
And then they slither away, defeated.

[Jester]

I made one of my co-workers laugh, though - after this woman had left, I said very quietly to her "I'm thinking of a word right now: it starts with "c", it ends in "t", and it sure as hell ain't "cat"."

"I've got two words for you, lady, and they're NOT "Happy Birthday!"

[BunnyJas]

I got this kind of SCness the most during tax-free weekend. The people didn't realize that the tax-free items were already entered into the computer for that weekend- therefore if it didn't automatically scan for a lower price, it was not a tax-free item. The customers acted like I purposefully did not give them the refund (like I really care?) and they would try to intimidate me by using my first name. We would have a "discussion" why a suitcase was not a school item. Manager is called and usually caves in to the customer's making me feel like a jackass and the customer smirking insults about my intellegence. Now I remember why I always called in sick during those days........

[Lace Neil Singer]

I always hate it when they see a product come up the wrong price... but they wait til the transaction's finished to bleat "But *product* is meant to be £1.99 not £5.99!" Too late! To customer services with you!