Ahhh, gotta love drunk asshats, eh?
Remember the word DRUNK and don't bother trying to figure out the logic behind this one.
DG=Drunk Guy
CSR=my CSR
Me= The part of me is being played by Angelina Jolie (j/k)
DG: "I rented this game last night and I can't play it because I don't have a memory card."
CSR: "Uh... okay."
DG: "I can't play it because I don't have a memory card! I want a different game!"
CSR: "Our policy is same title exchange only if the item is defective."
DG: "Then I want a refund."
CSR: "Our policy is same title exchange only if the item is defective."
DG: "I want a different game or my money back!"
CSR: "NightAngel..."
Me: "Our policy is same title exchange only if the item is defective."
DG: "You're ripping me off!"
Me: "How's that?"
DG: "You rented me this game and I don't own a memory card!"
Me: "Perhaps you should buy a memory card then?"
DG: "This is ridiculous! I can't play the game because I don't have a memory card! I want a different game!... Or a refund!"
Me: *say it with me now* "Our policy is same title exchange only if the item is defective."
DG: "I wanna talk to someone over you!"
Me: "Okay, I'll write down the Store Manager's name and the next time she'll be in..." I start writing and he's still going on at my CSR about how we ripped him off and how Hollywood Video is so much better than us. My thought: go there with your stupid drunk ass then.
Me: *hands him paper*
DG: "NO! I want a corporate number!"
Me: *circles the 1-800 Customer Care number on his receipt* "There you go."
DG: "You'll be sorry! I'm gonna organize a protest! Tomorrow when you open there'll be a PICKET LINE in front of the store! AND I'm gonna complain to your corporate office!"
Me: "Knock yourself out."
DG: "You'll see! If you don't give me a different game right now there'll be a picket line!"
Me: "Okay, have fun."
Wow. That made him mad...
Remember the word DRUNK and don't bother trying to figure out the logic behind this one.
DG=Drunk Guy
CSR=my CSR
Me= The part of me is being played by Angelina Jolie (j/k)
DG: "I rented this game last night and I can't play it because I don't have a memory card."
CSR: "Uh... okay."
DG: "I can't play it because I don't have a memory card! I want a different game!"
CSR: "Our policy is same title exchange only if the item is defective."
DG: "Then I want a refund."
CSR: "Our policy is same title exchange only if the item is defective."
DG: "I want a different game or my money back!"
CSR: "NightAngel..."
Me: "Our policy is same title exchange only if the item is defective."
DG: "You're ripping me off!"
Me: "How's that?"
DG: "You rented me this game and I don't own a memory card!"
Me: "Perhaps you should buy a memory card then?"
DG: "This is ridiculous! I can't play the game because I don't have a memory card! I want a different game!... Or a refund!"
Me: *say it with me now* "Our policy is same title exchange only if the item is defective."
DG: "I wanna talk to someone over you!"
Me: "Okay, I'll write down the Store Manager's name and the next time she'll be in..." I start writing and he's still going on at my CSR about how we ripped him off and how Hollywood Video is so much better than us. My thought: go there with your stupid drunk ass then.

Me: *hands him paper*
DG: "NO! I want a corporate number!"
Me: *circles the 1-800 Customer Care number on his receipt* "There you go."
DG: "You'll be sorry! I'm gonna organize a protest! Tomorrow when you open there'll be a PICKET LINE in front of the store! AND I'm gonna complain to your corporate office!"
Me: "Knock yourself out."
DG: "You'll see! If you don't give me a different game right now there'll be a picket line!"
Me: "Okay, have fun."

Wow. That made him mad...
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