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Normally, I work retail. My sister, however, just took over ownership of the bar/restaurant that I used to work at before. She asked me to work one night a week as a favor to her, because she knew I'd be a good employee, and I agreed. I've been working Mondays for the last few months.
Last Monday, I had a SC family. A mom, dad, and teenage daughter.
I was serving another table when they walked in. This is a rather small restaurant, so I'm the only one serving in the dining rooms on Mondays.
SC Dad: *yelling in a perfectly quiet dining room* HEY, can we sit wherever?
Me: *normal voice* Yes, I'll be with you in just a minute.
I finish the order and head to the back to put in an appetizer for another table. I wasn't gone 2 minutes.
SC Dad: We want *beer*, *beer*, and *beer*. And *appetizer*. *throws down the menu*
Me: Alright, I'll put those in. *to the teenage-ish daughter* I'll need to see your ID, hon.
SC Mom: Oh no, we'll vouch for her.
Me: I'm afraid you can't. I need a government issued ID.
SC Mom: We've done it before. Just get her the *beer*.
Me: I really need to see an ID. We could lose our liquor license if I didn't.
Daughter: GOD, fine. *gets me the ID, she's okay*
Me: Thank you. Anything else?
SC Dad: Yes. How long have you worked here?
Me: I used to work here a long time ago, and just recently came back, so about 3 or 4 years total.
SC Dad: Well, let me tell you something. I have never had my daughter carded in this place and I don't expect to again. This place is SH&* since they got new owners so I also expect this meal to be much better than last weeks.
Me: *holding my tongue* Well, sir, you're entitled to your opinion. I'll make sure everything comes out right...
They all ended up ordering crab legs and steak. Every time I check on them, they don't speak to me once, just grunt as they stuff their faces. After they've cleaned their plates, I come out with the bill.
Me: And here you go.
SC Dad: What are you doing?
Me: I'm sorry?
SC Dad: Take that bill back. I want a manager.
I did him one better. I grabbed my sister. Who was sitting in the bar watching through the big clear windows the whole time.
When she comes out, the dad just starts spewing out pure garbage. Telling her I was rude, their food was cold and cooked incorrectly, I didn't pay attention to them, etc.
SC Dad: I don't feel it's fair that I have to pay for such lackluster service.
Sis: Well, sir, why did you finish your meal if it was so horrible? Why didn't you complain to Nakajo? She would have fixed it.
SC Dad: She ignored us this whole time!
Sis: *she looks at him for just a minute and points to the bar, where big clear windows are facing in* See that table just on the other side of the glass? That's where I've been sitting. Watching Nakajo serve you.
SC Dad: Well, that's just proof right there, that you have to watch her to make sure she's doing her job? Well, she wasn't!
Sis: MY SISTER is one of my best waitresses, and I know what she's capable of.
SC Dad: What's the owner's name? I want to speak to him!
Sis: You're speaking to the owner. And I'm telling you to pay your bill.
SC Dad: F^&$ YOU! *the whole family stands up and storms out*
My sister slowly follows them to the door, carrying the bill they haven't paid. I'm wondering why she isn't more worried or calling the cops...
...when I follow them to the patio where 2 local off duty cops (and regulars) are sitting having dinner.
She told them what was happening, and pointed them out (they had already walked into the public parking lot, therefore technically dined and dashed).
They ended up stopping the Dad, talking to him and his wife, brought him back to the restaurant, where my sister showed the cops that they hadn't paid. He started going off in her face, so the cops cuffed him and put him in their car until he calmed down.
They gave him an option to pay the bill, and get a citation, or be arrested and end up paying the bill in the end anyway.
He took the citation.
Last Monday, I had a SC family. A mom, dad, and teenage daughter.
I was serving another table when they walked in. This is a rather small restaurant, so I'm the only one serving in the dining rooms on Mondays.
SC Dad: *yelling in a perfectly quiet dining room* HEY, can we sit wherever?
Me: *normal voice* Yes, I'll be with you in just a minute.
I finish the order and head to the back to put in an appetizer for another table. I wasn't gone 2 minutes.
SC Dad: We want *beer*, *beer*, and *beer*. And *appetizer*. *throws down the menu*
Me: Alright, I'll put those in. *to the teenage-ish daughter* I'll need to see your ID, hon.
SC Mom: Oh no, we'll vouch for her.
Me: I'm afraid you can't. I need a government issued ID.
SC Mom: We've done it before. Just get her the *beer*.
Me: I really need to see an ID. We could lose our liquor license if I didn't.
Daughter: GOD, fine. *gets me the ID, she's okay*
Me: Thank you. Anything else?
SC Dad: Yes. How long have you worked here?
Me: I used to work here a long time ago, and just recently came back, so about 3 or 4 years total.
SC Dad: Well, let me tell you something. I have never had my daughter carded in this place and I don't expect to again. This place is SH&* since they got new owners so I also expect this meal to be much better than last weeks.
Me: *holding my tongue* Well, sir, you're entitled to your opinion. I'll make sure everything comes out right...
They all ended up ordering crab legs and steak. Every time I check on them, they don't speak to me once, just grunt as they stuff their faces. After they've cleaned their plates, I come out with the bill.
Me: And here you go.
SC Dad: What are you doing?
Me: I'm sorry?
SC Dad: Take that bill back. I want a manager.
I did him one better. I grabbed my sister. Who was sitting in the bar watching through the big clear windows the whole time.
When she comes out, the dad just starts spewing out pure garbage. Telling her I was rude, their food was cold and cooked incorrectly, I didn't pay attention to them, etc.
SC Dad: I don't feel it's fair that I have to pay for such lackluster service.
Sis: Well, sir, why did you finish your meal if it was so horrible? Why didn't you complain to Nakajo? She would have fixed it.
SC Dad: She ignored us this whole time!
Sis: *she looks at him for just a minute and points to the bar, where big clear windows are facing in* See that table just on the other side of the glass? That's where I've been sitting. Watching Nakajo serve you.
SC Dad: Well, that's just proof right there, that you have to watch her to make sure she's doing her job? Well, she wasn't!
Sis: MY SISTER is one of my best waitresses, and I know what she's capable of.
SC Dad: What's the owner's name? I want to speak to him!
Sis: You're speaking to the owner. And I'm telling you to pay your bill.
SC Dad: F^&$ YOU! *the whole family stands up and storms out*
My sister slowly follows them to the door, carrying the bill they haven't paid. I'm wondering why she isn't more worried or calling the cops...
...when I follow them to the patio where 2 local off duty cops (and regulars) are sitting having dinner.
She told them what was happening, and pointed them out (they had already walked into the public parking lot, therefore technically dined and dashed).
They ended up stopping the Dad, talking to him and his wife, brought him back to the restaurant, where my sister showed the cops that they hadn't paid. He started going off in her face, so the cops cuffed him and put him in their car until he calmed down.
They gave him an option to pay the bill, and get a citation, or be arrested and end up paying the bill in the end anyway.
He took the citation.
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