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At my work we sell something called Stiff Nights. Now, I can see how some people would be skeptical about this all-natural male sexual stimulant, but my boyfriend has taken them and has personally attested to their validity.
They sell great, aren't too expensive, are pretty much the easiest thing ever to sell. (They come to $19.99 after tax and no one ever bothers with the penny change or their receipt.)
So what's the problem?
The manufacturer has made some changes.
Evidently this new formula is shit, which has caused customers to complain.
I don't mind that people have a gripe with the new formula, it's fair and reasonable.
I do, however, have a problem with people treating us like we're the ones who have done something terrible to them.
SC: These are SHIT!
Me: I'm sorry, the manufacturer made some changes and they're not as good as the previous product.
SC: No kidding, I want a refund.
Me: We don't do refunds here.
SC: So you're going to sell me some SHIT product and not stand behind it?
Me: Sir, there are no less than four signs (two on the counter and two behind the cash) that say we don't do refunds or exchanges and it also says that on your receipt.
SC: So you're telling me you're not going to stand behind your product?
Me: If this were the previous formula then yes, I would completely stand behind it because I know from personal experience that they work just fine. But having no experience with this formula I have no basis of comparison. In any case it's not OUR product; we don't make it. We sell what we're given and have NO control over what the manufacturer does with THEIR product.
SC: I want a refund!
Me: Well you can't have one.
SC: Get your manager on the phone!
Me: OK!
So I call up the owner at head office, explain the situation to her (husband and wife couple) and, right as the words, "We never give refunds for anything," are leaving her lips I hit the speaker button on the phone.
Me: ...
SC: ...
Me:
SC:
Me:
There are certain exceptions that we can make, which comes in the form of a store credit ONLY, which must be used right then and there. But that store credit is totally at our discretion.
Super sweet feature dancer from the strip club down the street who has the cutest outfits ever, oozes class and dignity and always calls me Cutie? Yeah, you can totally have a store credit! PS I love your hair!
Cantankerous pain in my ass? Swing and a miss.
They sell great, aren't too expensive, are pretty much the easiest thing ever to sell. (They come to $19.99 after tax and no one ever bothers with the penny change or their receipt.)
So what's the problem?
The manufacturer has made some changes.
Evidently this new formula is shit, which has caused customers to complain.
I don't mind that people have a gripe with the new formula, it's fair and reasonable.
I do, however, have a problem with people treating us like we're the ones who have done something terrible to them.
SC: These are SHIT!
Me: I'm sorry, the manufacturer made some changes and they're not as good as the previous product.
SC: No kidding, I want a refund.
Me: We don't do refunds here.
SC: So you're going to sell me some SHIT product and not stand behind it?
Me: Sir, there are no less than four signs (two on the counter and two behind the cash) that say we don't do refunds or exchanges and it also says that on your receipt.
SC: So you're telling me you're not going to stand behind your product?
Me: If this were the previous formula then yes, I would completely stand behind it because I know from personal experience that they work just fine. But having no experience with this formula I have no basis of comparison. In any case it's not OUR product; we don't make it. We sell what we're given and have NO control over what the manufacturer does with THEIR product.
SC: I want a refund!
Me: Well you can't have one.
SC: Get your manager on the phone!
Me: OK!
So I call up the owner at head office, explain the situation to her (husband and wife couple) and, right as the words, "We never give refunds for anything," are leaving her lips I hit the speaker button on the phone.
Me: ...
SC: ...
Me:
SC:
Me:
There are certain exceptions that we can make, which comes in the form of a store credit ONLY, which must be used right then and there. But that store credit is totally at our discretion.
Super sweet feature dancer from the strip club down the street who has the cutest outfits ever, oozes class and dignity and always calls me Cutie? Yeah, you can totally have a store credit! PS I love your hair!
Cantankerous pain in my ass? Swing and a miss.
about it...
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