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So I was front end supervisor this evening. I was just supposed to be doing training stuff and answering customer questions since I'm just now being moved to that position, but both of the experienced supervisors we had today and the head cashier were feeling sick and left early. Still nothing I can't handle, with a few exceptions: (1) I'm not office trained, and don't have a key to the front office; (2) I'm not a full supervisor, and don't have an override code; and (3) I don't have the authority to approve major price changes (like making something free).
Anyway. So it's later in the evening and I'm pretty much running front end, when a new hire cashier called me over for help with something. Apparently NHC's customer had a bottle of Pert Plus shampoo with a small sticker on the top that said "Try Pert Plus For Free!", with a web address. According to the SC, that meant it should be free. As in now. As in, we hand it to him and he walks out.
Me: "It looks like this is Pert's deal, not ours..." (Peel back the sticker, there's nothing behind it) "It's not a coupon, just a sticker."
SC: "Well it says it's free, and that's false advertising!"
Me: "Was there a tag on the shelf advertising this?"
SC: "Yes there was, and I want to see a manager about this!"
Me: "Let me go and check the shelf."
So I go and look, and of course, there isn't a single one of our yellow sale price stickers within six feet of those bottles, just the standard white ones.
Me: "Sir, there's no sale tag on the shelf, so I'm sure this isn't our deal, it's from Pert. You probably have to go to their website to get a rebate."
SC: "Now I'm a lawyer and I know that's false advertising! I've got a lawsuit worked up already!"
Me: "All you can really do at this point is talk to customer service and have them leave a message for a manager for you. The upper management have all gone home for the evening."
And about then I was called down to SCO for something. The last I saw of the SC, he was writing something at the customer service desk, so I assume he left a note for management, but really? Threatening to sue us over a $3 bottle of shampoo and someone else's ad?
I'll also throw out I really, really doubt he was a lawyer. All he needed to be the walking incarnation of redneck was a ratty flannel shirt and hat that said "Git-R-Done." Plus I didn't try to convey his accent there, which went something like "Naw ah'm a lawya an' ah know dat's false advertisin'!"
Aside from that, the day went well, if a bit hectic (we had one person quit and another call in sick, plus the three I mentioned up there).
Anyway. So it's later in the evening and I'm pretty much running front end, when a new hire cashier called me over for help with something. Apparently NHC's customer had a bottle of Pert Plus shampoo with a small sticker on the top that said "Try Pert Plus For Free!", with a web address. According to the SC, that meant it should be free. As in now. As in, we hand it to him and he walks out.
Me: "It looks like this is Pert's deal, not ours..." (Peel back the sticker, there's nothing behind it) "It's not a coupon, just a sticker."
SC: "Well it says it's free, and that's false advertising!"
Me: "Was there a tag on the shelf advertising this?"
SC: "Yes there was, and I want to see a manager about this!"
Me: "Let me go and check the shelf."
So I go and look, and of course, there isn't a single one of our yellow sale price stickers within six feet of those bottles, just the standard white ones.
Me: "Sir, there's no sale tag on the shelf, so I'm sure this isn't our deal, it's from Pert. You probably have to go to their website to get a rebate."
SC: "Now I'm a lawyer and I know that's false advertising! I've got a lawsuit worked up already!"
Me: "All you can really do at this point is talk to customer service and have them leave a message for a manager for you. The upper management have all gone home for the evening."
And about then I was called down to SCO for something. The last I saw of the SC, he was writing something at the customer service desk, so I assume he left a note for management, but really? Threatening to sue us over a $3 bottle of shampoo and someone else's ad?
I'll also throw out I really, really doubt he was a lawyer. All he needed to be the walking incarnation of redneck was a ratty flannel shirt and hat that said "Git-R-Done." Plus I didn't try to convey his accent there, which went something like "Naw ah'm a lawya an' ah know dat's false advertisin'!"
Aside from that, the day went well, if a bit hectic (we had one person quit and another call in sick, plus the three I mentioned up there).
But, his "I'm a lawyer, kiss my ass" attitude in fact, cost him an election back in '97. Seemed he'd pissed off enough people, that it was no wonder nobody wanted him as a judge 
When I saw that, I actually said that he "couldn't be very successful, if he drove a piece of shit like that." But, after reading up on the guy, the Geo was part of his act. That is, he would actually win cases...because he was more intelligent than he looked--nobody would see him coming, until it was too late!
SC's that toss that claim and other ridiculous ones like that always....
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