I've been browsing here and having a good laugh and/or a facepalm at most of these stories, and figured I should post my own. My first name is Mike...An all too common name.
I work for a large shared hosting company in Utah, at the time in Tier 2 Scripting Support, and there's 4 or 5 other Mikes here (this is important to the story)
I got an escalation from an L1 tech about a scripting issue that was ungodly complex and way beyond our support, somewhere between "my site needs to be designed" and "my site is hacked beyond recognition", both are sadly common requests, but not relevant here.
After talking to the tech and telling him my answer, the customer decided that wasn't good enough, and I had the tech patch the customer on to me. The customer tore into me asking me all manner of questions ranging from "why won't you fix my site?!" to "are you fscking serious?!" Sometime during this he demanded the CEO's personal phone number (yeah, right!), and continues thusly:
SC: stupid/sucky customer
Me: Yours truly
SC: I'll find out who you are and make you fix this!
Me: Is that a threat? May I remind you that all communication with us is logged. I will forward this chat to the police.
SC: Fine. Give me the CEO's phone number.
Me: I don't even have that. I have no contact with him whatsoever.
SC: What's your name?
Me: Mike.
SC: Last name?
Me: We are not obligated to give you that. I have been in bad situations before because I was required to give first and last name.
SC: Fine. What's your supervisor's name?
(Teehee. Here's where he loses it. I can answer honestly and really miff him off.)
Me: Mike.
SC: QUIT LYING TO ME!!! GIVE ME BOTH NAMES NOW!
Me: I have not lied to you once throughout the duration of our correspondence.
SC: Let me speak to this "Mike" person then.
I sent him over to my supervisor gladly to get him out of my chat queue so I could go to break. That has to be one of the few times having a really common name paid off.
I work for a large shared hosting company in Utah, at the time in Tier 2 Scripting Support, and there's 4 or 5 other Mikes here (this is important to the story)
I got an escalation from an L1 tech about a scripting issue that was ungodly complex and way beyond our support, somewhere between "my site needs to be designed" and "my site is hacked beyond recognition", both are sadly common requests, but not relevant here.
After talking to the tech and telling him my answer, the customer decided that wasn't good enough, and I had the tech patch the customer on to me. The customer tore into me asking me all manner of questions ranging from "why won't you fix my site?!" to "are you fscking serious?!" Sometime during this he demanded the CEO's personal phone number (yeah, right!), and continues thusly:
SC: stupid/sucky customer
Me: Yours truly
SC: I'll find out who you are and make you fix this!
Me: Is that a threat? May I remind you that all communication with us is logged. I will forward this chat to the police.
SC: Fine. Give me the CEO's phone number.
Me: I don't even have that. I have no contact with him whatsoever.
SC: What's your name?
Me: Mike.
SC: Last name?
Me: We are not obligated to give you that. I have been in bad situations before because I was required to give first and last name.
SC: Fine. What's your supervisor's name?
(Teehee. Here's where he loses it. I can answer honestly and really miff him off.)
Me: Mike.
SC: QUIT LYING TO ME!!! GIVE ME BOTH NAMES NOW!
Me: I have not lied to you once throughout the duration of our correspondence.
SC: Let me speak to this "Mike" person then.
I sent him over to my supervisor gladly to get him out of my chat queue so I could go to break. That has to be one of the few times having a really common name paid off.
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