This happened to my CW apparently while I was on break, but it went on & on after I got off break & I observed because I didn't trust myself not to strangle this asshole - even though one co-irker thought the customer was right and then I really wanted to strangle them both.
Short background - we are one of a VERY few gas stations in Virginia that will allow a customer to pump & then pay - although a lot of people are now paying first thankfully as long as it all works out okay, which as you will see - it doesn't always.
Customer comes in - gives CW $30 for pump 9. The store is beyond busy - people absolutely everywhere & for some reason she can't get the pump to preset. If the customer had already taken the nozzle off the pump & set it in his car - that could be a reason - or it's possible there was just a communication error between that pump & her register because she said all the pump would tell her was "wrong state" and she could not preset it. As the customer is going back outside (after going to the bathroom or something) she tells him "excuse me sir - I could not get that pump to preset, please stop it at $30" - he kept his back to her so she tried again - still no response - he just went out the door - so then she started telling him over the speaker system to the pumps - NO LESS than 5 TIMES! She said "sir in the white car on pump 9" - "sir in the white BMW SUV on pump 9" - Sir, who prepaid for $30 in the white SUV on pump 9" - etc....each time telling him that the pump hadn't been preset & to stop it himself at $30. This guy ignores her EVERY single time - at this time I believe he was ignoring her deliberately - and ends up pumping $58.77 in gas. CW said she would have hit the pump stop on him, but she was just trying to check people out as fast as she could and couldn't watch his pump on the screen while having to continuously ring people up. She tried to get the attention of our shift supervisor, but he was busy helping other people & the new shift people were starting to arrive & the store was just in chaos. The customer came back in the store & she told him - you pumped $28.77 too much - I told you in here & over the intercom no less than 5 times that you had to stop the pump yourself - the guy just shrugged & said oh well that's your fault & tried to leave - she hollared at him that he couldn't just walk out & I guess with all the sudden attention he was getting from the other customers & by this time the shift supervisor also - he decided against walking out & instead decided to turn SUPER SC on the shift supervisor. Yelling & Screaming that it was my CW fault - he never heard her - etc.... the shift sup is saying "really, you didn't hear her the two times in the store & then again 5 times over the intercom & you were the one pumping the gas & you didn't even pay attention the gas you were pumping into your car - whether the pump stayed in the car or fell out on the ground - none of that huh?" SC is still hollering that it is "her fault" because he only asked for $30 and he is broke now & doesn't have any more money. (remember he is driving a newer BMW SUV with all the special trim on it & I noticed myself his two (sons?) walking around wearing name brand basket ball gear)
So what ends up happening with all this huge mess?
A. the customer realizes he is being an asshole - pays the money - apologizes & leave.
B. manager gets called - the police get called - the man pays & leaves
C. manager gets called - the police get called - the man gets arrested for refusing to pay
or
D. manager gets called - the police get called - manager tells shift sup to NOT argue with the man and just let him go & the store would take the loss of $28.77.
Any guesses?
Well, if you guessed either A, B, or C - you are WRONG - actually D ends up happening



yes, the police did eventually come after the guy was gone - they said that our store manager has one year to change his mind & try to collect from the guy & they would charge him - their position - he pumped it - he has to pay it.
What do you think?
Short background - we are one of a VERY few gas stations in Virginia that will allow a customer to pump & then pay - although a lot of people are now paying first thankfully as long as it all works out okay, which as you will see - it doesn't always.
Customer comes in - gives CW $30 for pump 9. The store is beyond busy - people absolutely everywhere & for some reason she can't get the pump to preset. If the customer had already taken the nozzle off the pump & set it in his car - that could be a reason - or it's possible there was just a communication error between that pump & her register because she said all the pump would tell her was "wrong state" and she could not preset it. As the customer is going back outside (after going to the bathroom or something) she tells him "excuse me sir - I could not get that pump to preset, please stop it at $30" - he kept his back to her so she tried again - still no response - he just went out the door - so then she started telling him over the speaker system to the pumps - NO LESS than 5 TIMES! She said "sir in the white car on pump 9" - "sir in the white BMW SUV on pump 9" - Sir, who prepaid for $30 in the white SUV on pump 9" - etc....each time telling him that the pump hadn't been preset & to stop it himself at $30. This guy ignores her EVERY single time - at this time I believe he was ignoring her deliberately - and ends up pumping $58.77 in gas. CW said she would have hit the pump stop on him, but she was just trying to check people out as fast as she could and couldn't watch his pump on the screen while having to continuously ring people up. She tried to get the attention of our shift supervisor, but he was busy helping other people & the new shift people were starting to arrive & the store was just in chaos. The customer came back in the store & she told him - you pumped $28.77 too much - I told you in here & over the intercom no less than 5 times that you had to stop the pump yourself - the guy just shrugged & said oh well that's your fault & tried to leave - she hollared at him that he couldn't just walk out & I guess with all the sudden attention he was getting from the other customers & by this time the shift supervisor also - he decided against walking out & instead decided to turn SUPER SC on the shift supervisor. Yelling & Screaming that it was my CW fault - he never heard her - etc.... the shift sup is saying "really, you didn't hear her the two times in the store & then again 5 times over the intercom & you were the one pumping the gas & you didn't even pay attention the gas you were pumping into your car - whether the pump stayed in the car or fell out on the ground - none of that huh?" SC is still hollering that it is "her fault" because he only asked for $30 and he is broke now & doesn't have any more money. (remember he is driving a newer BMW SUV with all the special trim on it & I noticed myself his two (sons?) walking around wearing name brand basket ball gear)
So what ends up happening with all this huge mess?
A. the customer realizes he is being an asshole - pays the money - apologizes & leave.
B. manager gets called - the police get called - the man pays & leaves
C. manager gets called - the police get called - the man gets arrested for refusing to pay
or
D. manager gets called - the police get called - manager tells shift sup to NOT argue with the man and just let him go & the store would take the loss of $28.77.
Any guesses?
Well, if you guessed either A, B, or C - you are WRONG - actually D ends up happening




yes, the police did eventually come after the guy was gone - they said that our store manager has one year to change his mind & try to collect from the guy & they would charge him - their position - he pumped it - he has to pay it.
What do you think?
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