Guest: (this guest actually spent several minutes telling me all this stuff so I am just going to summarize what she said so I dont bore you). Dave, I am staying here and I have 2 boys, ages 10 and 8. My oldest will be starting fifth grade this year and the younger one 3rd. I think my oldest has ADHD so we need activities that wont bore him. My youngest plays soccer so he is a bit more athletic than his brother. He enjoys video games and action figures. I need to know what activities would be most appropriate for them given what I've told you
Me: I am not really sure but I have a number you can call
Guest: no you know what, Dave.....thanks but no thanks. The last girl I talked to offered to give me a number and only one number at that. I was hoping for a more broad selection. I have to say I feel shafted here. It shouldnt be my responsibility to plan activities for my kids. I call here and everyone has to look something up on line and give me a number. I cant get someone who just knows. I call for restaurant suggestions and I get one restaurant and very little analysis. It's like your company has a list you use. I need service that is tailored to my needs. I am a first timer visitor here and I am not impressed.
Me: well ma'am I.....
Guest: No Dave, please hear me out.....I am very frustrated with the lack of personalized service. I may be just a customer to you but I feel like I should be more than that. Is there a manager or supervisor I can speak with?
Me: sure one moment
I will keep you posted. I am not sure what she wants.
Me: I am not really sure but I have a number you can call
Guest: no you know what, Dave.....thanks but no thanks. The last girl I talked to offered to give me a number and only one number at that. I was hoping for a more broad selection. I have to say I feel shafted here. It shouldnt be my responsibility to plan activities for my kids. I call here and everyone has to look something up on line and give me a number. I cant get someone who just knows. I call for restaurant suggestions and I get one restaurant and very little analysis. It's like your company has a list you use. I need service that is tailored to my needs. I am a first timer visitor here and I am not impressed.
Me: well ma'am I.....
Guest: No Dave, please hear me out.....I am very frustrated with the lack of personalized service. I may be just a customer to you but I feel like I should be more than that. Is there a manager or supervisor I can speak with?
Me: sure one moment
I will keep you posted. I am not sure what she wants.
Comment