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Lady asks for 4 packs of cigarettes and cashier S2 has to take them to the pharmacy for her because it's policy-give the customer the cigarettes to take back to the pharmacy themselves, you might as well say "What cigarettes"? because they'd be stolen faster than you can blink.
For whatever reason, lady cannot pay for them at the pharmacy and so she comes up front to cashier S2's register buying some other stuff and paying with a check. We are not allowed to use checks to pay for cigarettes, alcohol or gift cards but if the customer is buying a lot of stuff (physical stuff not just high dollar amount) we let it slide. Aid of Rite uses Telecheck to verify checks and surprise, her check got declined. The first time I've ever seen that happen since we got the new system. I say maybe it's because she's not got enough in her account or she's an *ahem* blacklisted customer. Manager A says, No, you need a second form of payment or else sorry, you're not buying anything. Lady says fine and stalks away. S2 puts away all her frozen food.
About 5 minutes after she left, Manager A realizes lady never returned the cigarettes. Oh FUCK. They're a pretty expensive brand, too, named after a city famous for its witch hunting trials in the 1600's.
However, about an hour after that, A gets a call.
"I didn't steal them! I didn't!"
"Well yes you did ma'am, you didn't return the cigarettes. You either return them or we will call the police."
"BUT I DIDN'T STEAL THEM *CLICK*"
If I remember, I think A kept the check stapled to the declined printout...so I might hear about this later.
For whatever reason, lady cannot pay for them at the pharmacy and so she comes up front to cashier S2's register buying some other stuff and paying with a check. We are not allowed to use checks to pay for cigarettes, alcohol or gift cards but if the customer is buying a lot of stuff (physical stuff not just high dollar amount) we let it slide. Aid of Rite uses Telecheck to verify checks and surprise, her check got declined. The first time I've ever seen that happen since we got the new system. I say maybe it's because she's not got enough in her account or she's an *ahem* blacklisted customer. Manager A says, No, you need a second form of payment or else sorry, you're not buying anything. Lady says fine and stalks away. S2 puts away all her frozen food.
About 5 minutes after she left, Manager A realizes lady never returned the cigarettes. Oh FUCK. They're a pretty expensive brand, too, named after a city famous for its witch hunting trials in the 1600's.
However, about an hour after that, A gets a call.
"I didn't steal them! I didn't!"
"Well yes you did ma'am, you didn't return the cigarettes. You either return them or we will call the police."
"BUT I DIDN'T STEAL THEM *CLICK*"
If I remember, I think A kept the check stapled to the declined printout...so I might hear about this later.
I DID pay for it.
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