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Let me start with the current situation. Currently I'm on vacation, and on a free moment I'll check things like my facebook, email, and this site 
Now that's been stated let me now go onto my story.
Soo a few days before I left for vacation, a snotty female of a SC came into the autocenter and wanted to return some jumper cables. Ok no problem, she didn't have the need for them, ok cool. In her snotty attitude she says how she bought them a few days prior at another store (again not a problem) and how she didn't need them. I ask for her receipt, which she had and she places the box on the counter.
Course I immediately see the box looks to have been opened (again not an issue, we can seal it back, its in a flimsy cardboard box cause they are the cheapest set of jumper cables we carry). I look inside to see if the cables are in there and if they had been used (which would then make it nonreturnable) Course she pipes saying the box is open cause that's how she got it, which I find funny cause we don't 'just give you a box' of jumper cables, we have it on a shelf which you pick up and bring to the counter to be rung out for. Also (which I never understood) is why some SC's feel the right to open a box of something and look at it before deciding to purchase, like they hope if they open it, a large rainbow will come swirling out of the box and out will spill gold coins.
I examine the cables and my judgment is correct, they have been used (the copper part that connects to the terminals have electric shock marks and cables look dingy). My co-worker is standing next to me and notices as well. Of course I tell her we can't return them cause they have been used and I show her how we were able to come up with that conclusion. She obviously is not happy and goes on her spiel about how that is what they looked like before she bought them, which to both me and my CW are like thats impossible cause if they were sold to you in that condition, one would not pay full price let alone such a thing would have been taken off the shelf. Before she can pull the 'speak to a manager card' I inform her, that we could return the cables but we would have to charge a 15% restocking fee and before she can mutter a sentence about how she didn't know or how lame our return policy is, I show it to her in the print on the back of the receipt. . . .I WIN!!!
Realizing she won't get her or all her money back she grabs the box and snatches the wrinkled up receipt from my hand and walks out muttering vague obscenities.
Come today I get a text from my CW who was there that girl a few days before with cable return. He tells me how she came back and tried to return them again with another CW, this time with a guy (possibly bf) accompanying her. Course they put up a bigger fuss and my SM was there who at times is a push over but at the same time is like 'just take care of them and get them outta here, I don't want to see them again' stance. Especially being how they were cheap 20 buck cables my SM was supposedly going to return them and place the amount back to their card (even though according to my CW they wanted cash), less the 15% restocking fee. No surprise they didn't have the credit card it was purchased, my SM in the nicest way possible told them to basically piss off and come back with the credit card and they would take care of it, in which they haven't been back yet
Now that's been stated let me now go onto my story.
Soo a few days before I left for vacation, a snotty female of a SC came into the autocenter and wanted to return some jumper cables. Ok no problem, she didn't have the need for them, ok cool. In her snotty attitude she says how she bought them a few days prior at another store (again not a problem) and how she didn't need them. I ask for her receipt, which she had and she places the box on the counter.
Course I immediately see the box looks to have been opened (again not an issue, we can seal it back, its in a flimsy cardboard box cause they are the cheapest set of jumper cables we carry). I look inside to see if the cables are in there and if they had been used (which would then make it nonreturnable) Course she pipes saying the box is open cause that's how she got it, which I find funny cause we don't 'just give you a box' of jumper cables, we have it on a shelf which you pick up and bring to the counter to be rung out for. Also (which I never understood) is why some SC's feel the right to open a box of something and look at it before deciding to purchase, like they hope if they open it, a large rainbow will come swirling out of the box and out will spill gold coins.
I examine the cables and my judgment is correct, they have been used (the copper part that connects to the terminals have electric shock marks and cables look dingy). My co-worker is standing next to me and notices as well. Of course I tell her we can't return them cause they have been used and I show her how we were able to come up with that conclusion. She obviously is not happy and goes on her spiel about how that is what they looked like before she bought them, which to both me and my CW are like thats impossible cause if they were sold to you in that condition, one would not pay full price let alone such a thing would have been taken off the shelf. Before she can pull the 'speak to a manager card' I inform her, that we could return the cables but we would have to charge a 15% restocking fee and before she can mutter a sentence about how she didn't know or how lame our return policy is, I show it to her in the print on the back of the receipt. . . .I WIN!!!
Realizing she won't get her or all her money back she grabs the box and snatches the wrinkled up receipt from my hand and walks out muttering vague obscenities.
Come today I get a text from my CW who was there that girl a few days before with cable return. He tells me how she came back and tried to return them again with another CW, this time with a guy (possibly bf) accompanying her. Course they put up a bigger fuss and my SM was there who at times is a push over but at the same time is like 'just take care of them and get them outta here, I don't want to see them again' stance. Especially being how they were cheap 20 buck cables my SM was supposedly going to return them and place the amount back to their card (even though according to my CW they wanted cash), less the 15% restocking fee. No surprise they didn't have the credit card it was purchased, my SM in the nicest way possible told them to basically piss off and come back with the credit card and they would take care of it, in which they haven't been back yet
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