Guest: Dave, I am pissed at you. Not at the company but at you. You told me you would refund my amenity card and upon reliance of that information, I purchased one only to find out I cant get reimbursed because I paid my rental fee to the owner. Then, I get a refund check from the owner. That is not what I wanted.
Me: what do you want?
Guest: I want a refund check from you written on your personal account along with a letter of apology. I sent this check back to the owner. This was not his screw up, it was yours.
Me: I apologized at the time, sir
Guest: not good enough.......I told you what I want. I expect to take responsibility for this. It's not the $145. It's the principal. You lied to me and you should be the one to pay
Me: sir, if you dont take the check from the owner, you get no refund
Guest: I was promised a refund.
Me: and you got it
Guest: Dave, you are missing the point. I will not accept the money from anyone but you. You need to be taught a lesson here. I want that check in my hand by next week or there will be hell to pay
Me: sir, I.....
Guest: no you shut your mouth.......if my demands are not met, I will come down there for a face to face meeting with you and believe me, you will not be happy. You screwed up, you pay for it. Youre gonna learn not to fuck with me
CLICK
He called back and got one of my coworkers who transferred him to the manager. He says he is suing me. LOL
Me: what do you want?
Guest: I want a refund check from you written on your personal account along with a letter of apology. I sent this check back to the owner. This was not his screw up, it was yours.
Me: I apologized at the time, sir
Guest: not good enough.......I told you what I want. I expect to take responsibility for this. It's not the $145. It's the principal. You lied to me and you should be the one to pay
Me: sir, if you dont take the check from the owner, you get no refund
Guest: I was promised a refund.
Me: and you got it
Guest: Dave, you are missing the point. I will not accept the money from anyone but you. You need to be taught a lesson here. I want that check in my hand by next week or there will be hell to pay
Me: sir, I.....
Guest: no you shut your mouth.......if my demands are not met, I will come down there for a face to face meeting with you and believe me, you will not be happy. You screwed up, you pay for it. Youre gonna learn not to fuck with me
CLICK
He called back and got one of my coworkers who transferred him to the manager. He says he is suing me. LOL
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