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When a customer asks you a question, you answer it, then they ask the same question to another employee nearby.
Last week a customer asked me to scan the price of an item. I didn't even have to do it, because I saw that the area it came from didn't have a sale sign over it. So I explained to her that only the ones with signs over them or with a certain colored sticker on the tag were on sale, and that all the rest were priced as marked. She said okay, thanked me and left. A few seconds later my coworker came up to me.
"Did that woman ask you the price of that bag?" she asked, and I said yes.
"She just asked me the same thing first!" she said, and we rolled our eyes.
Then last night this thing happened, but I'll explain something to you first. The sunglasses we sell come with a case of some sort, yes. However, only the designer ones that are over $50 come with hard ones. The ones under that price will come with the flimsy cloth pouches. If you buy one kind of sunglasses you can't pick and choose what you want, because we're getting low on certain cases.
So anyway a customer bought a pair of $36 sunglasses and wanted to see the case it came with. I showed her the pouch. She didn't like it and wanted a hard one. I gave her the whole spiel from above. She went with the pouch. About a half hour later when my coworker was at the register the lady came back. She didn't see me kneeling down next to my coworker because I was organizing the case cabinet. She asked my coworker for a hard case, and thank goodness my coworker new about the whole hard vs soft case thing because she basically explained to her what I had earlier. After she left I said, "That lady asked me the same thing earlier, before you got down here!"
The thing I hate the most is when on calls are in that area though, because if a customer asks for a hard case the on call just gives it to them, no questions asked. Aaaarrrrggggghhhh.
Last week a customer asked me to scan the price of an item. I didn't even have to do it, because I saw that the area it came from didn't have a sale sign over it. So I explained to her that only the ones with signs over them or with a certain colored sticker on the tag were on sale, and that all the rest were priced as marked. She said okay, thanked me and left. A few seconds later my coworker came up to me.
"Did that woman ask you the price of that bag?" she asked, and I said yes.
"She just asked me the same thing first!" she said, and we rolled our eyes.
Then last night this thing happened, but I'll explain something to you first. The sunglasses we sell come with a case of some sort, yes. However, only the designer ones that are over $50 come with hard ones. The ones under that price will come with the flimsy cloth pouches. If you buy one kind of sunglasses you can't pick and choose what you want, because we're getting low on certain cases.
So anyway a customer bought a pair of $36 sunglasses and wanted to see the case it came with. I showed her the pouch. She didn't like it and wanted a hard one. I gave her the whole spiel from above. She went with the pouch. About a half hour later when my coworker was at the register the lady came back. She didn't see me kneeling down next to my coworker because I was organizing the case cabinet. She asked my coworker for a hard case, and thank goodness my coworker new about the whole hard vs soft case thing because she basically explained to her what I had earlier. After she left I said, "That lady asked me the same thing earlier, before you got down here!"
The thing I hate the most is when on calls are in that area though, because if a customer asks for a hard case the on call just gives it to them, no questions asked. Aaaarrrrggggghhhh.
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