Customers who treat you like an idiot

[AFpheonix]

My other pet peeve is when customers call in and think it's "slick" to read numbers off in pairs. That's just nifty, as long as the area code isn't 805, because Slick the Customer will never understand that he's saying "Eighty-five." Why? Because he's thinking eight-zero-five but saying eighty-five and he's too effin' self-centered to realize that he's saying it wrong.

For some reason that I don't get, the customers who are giving me their phone numbers or house numbers in spanish always do that. I don't get it.

My nemesis customer who thinks I'm a total moron got her very own thread, so I won't beat that dead horse.

[Pagan]

This is completely off-topic, but I need to say it. Pookalamouche, you have got the most adorable avatar!

[Anakah]

This guy had ninety-five dollars in chips on my counter.

SC: Now if I throw in a five dollar bill with this, is it going to confuse you?

Me: No, sir...

Oh, yeah because obviously I am a moron who can't add FIVE dollars to ninety five! I gave him a large bill and he left. What a jerk. Honestly the weirdo ways people want their money back would make his head spin.

[pookalamouche]

This is completely off-topic, but I need to say it. Pookalamouche, you have got the most adorable avatar!

oh cheers! (a quick bit of c&p and little bit of 'snip snip' and it was sucessfully thieved! mwa ha ha!)

your's is... well, lovely in a... disturbingly phallic kind of way!

always a fan of the phallic instruments, especially when they're being wielded by an angry scotsman!

aaaaaaand we're back on topic now!


Damn SC's!

*spits*

[Silvercat]

For some reason that I don't get, the customers who are giving me their phone numbers or house numbers in spanish always do that. I don't get it.

If I remember my spanish classes right, that's the way they do it. So for them its normal.

My mom makes custom lampshades. When she has an annoying customer she has all sorts of fees she can add: design fee, ring fees, scalloped-edge fee... plus upping the shipping and handling which is already high (she has to double box it and the boxes are large)

[chainedbarista]

this one happened to me the other night; self important wench comes in, cellphone glued to her ear, too busy with her all important personal conversation to actually talk to any of us menials, but barks her order at us, then pays, sits down and continues to ignore everyone/thing around her.

i make the drink and call it out: a white mocha.

now, keep in mind, she's one of two customers here picking up drinks; the other customer has his drinks in a tray and is ready to leave, so...

me: large white mocha

(wench comes up to bar)
wench: *in a super snotty "i'm so much better than you" voice* is that a white mocha with TWO espresso shots?

me: *instant 'wtf' look, wondering who shat in this one's wheaties* were you expecting another drink? (wondering if she was expecting a drink with more shots...but doesn't get the opportunity to ask because the wench turns around before i can ask and answer to sit back down) *followed by another 'wtf'*

guy waiting: i had another drink.

me: what was it and what size?

guy: *rattles off drink, which i make for him*

me: *notices white mocha is still on the bar* white mocha on the bar.

*i pass over the drink to the waiting guy*

wench: you really SHOULD call out your drinks *to the guy* she needs to call out the drinks!

me: *thinking: wtf? i just called it out, you ignore me and then take this bs attitude with me? go to hell, you ignorant, self absorbed c*nt!* growling softly

ugh, first off, if you come into a place of business to purchase something, show some courtesy, hang up the damned phone and order, then resume once you have x product in your hot little hands.

second, don't blame others for your inattentiveness-pay attention or get the hell out of my face. i won't accept blame for your stupidity, period.

[GayleShy]

I had a customer come up to the cigarette counter and didn't even let me say hi to her. She put both hands on the counter and said "Marlborolight100'sbox" really fast, then get pissy when I asked her to repeat it. I don't know all the cigarettes at the best of times, even though that one's very popular.

[Mongo Skruddgemire]

The one I had to deal with was the customer who wanted me to drop in more ram into her computer. I was told that I was under no circumstances to erase her hard drive...several times.

Now as you may or may not know, installing ram takes more time to explain than it does to actually do since you just pop the case open and press a new stick into the empty slot. So with this being a simple procedure I did it right there and then for her since she was a regular customer and has spent enough on us to warrant such prompt service.

She kept up a littany to me, to my boss, to anyone who could hear her. Something like this.
Don't wipe my hard drive, I have tons of pictures on it that I don't want to lose. What are you doing? Are you wiping my hard drive. you wipe my hard drive and I'll sue. I was at another store and they messed up and wiped my hard drive when installing ram. What are you doing now. Do you really have to be there? Is that supposed to sit like that? That's not the ram thingie? Are you sure you don't have it in backwards? Having it in backwards will wipe my hard drive and I'll sue your ass. You can't be done yet. These things always take at least an hour. I want to see your boss to make sure you did it right. Why are you ignoring me? I told you it can't be right. See the computer has 1.5 gb of ram! I wanted a 1 Gb stick put in. You had better not charge me for 1.5 gb. You put in 1.5 and quoted me 1 and that's all I'm going to pay. It's your fault and you're going to have to eat it out of your own pocket. If you weren't such an incompetent you wouldn't have to eat the loss. Here's your money. Tell your boss that you need to go back to school to learn about computers.

Mind you she already had 512Mb in the machine and asked for an additional 1gb chip to be installed. After she left my boss came to me and told me to take the rest of the day off before I killed somebody...with pay.

M

[BookstoreEscapee]

If she's so sure you're doing it wrong why doesn't she just buy the stick and install it her damn self?!

[draftermatt]

Sometimes I can understand going slow or spelling things out.

The root word of my last name is Mull, but people pronouce it constantly as:
Mule, Mill, Mole, etc.

And it ends in R, but people will end it with N all the time. No idea why. I graduated with two of my cousins. The first one of us in line said if they butchered the name she was going to kirk out.

So I always, always spell my last name to people.

[BookstoreEscapee]

Sometimes I can understand going slow or spelling things out.

The root word of my last name is Mull, but people pronouce it constantly as:
Mule, Mill, Mole, etc.

And it ends in R, but people will end it with N all the time. No idea why. I graduated with two of my cousins. The first one of us in line said if they butchered the name she was going to kirk out.

So I always, always spell my last name to people.

Well, if you know your last name causes problems that's helpful. But when your name is Smith and it takes you 5 minutes to spell it....grr. Now if your name is Smyth, then by all means spell it for me. I have to spell my last name if I'm ordering something or whatever, but if I'm picking something up I'll usually say my name and give the first 3 letters, S-A-M, unless they ask for more.

[Chanlin]

I know I made a post on this in the pet peeves thread in OffTopic, but I gotta repeat myself because it bothers me so much.

I agree with the spelling of names and places. It iritates the hell out of me when somone spells something so simple. It seems like they are insulting my intelligence by doing so. I know they mean well by trying to make sure were getting it right but sheesh.

[ShootMePlease]

Nothing is more exciting to me than when a SC asks for help finding a CD or DVD and feels the need to spell it for me and repeat it to me 5 times

"That's Metallica. M-E-T-A-L...."
or

"I'm looking for Master of Puppets. Master of Puppets. M-A-S-T-E-R...."



Do I really look that stupid ?

And don't even think of making a mistake in your spelling and have them see it

"No !! You spelled that wrong !! It's M-E-T...."

I didn't realize I was supposed to be perfect at all times !!

*slaps own hand*

Bad Shoot Me !! Bad Shoot Me !!

[Enjis]

I hate it when I have to talk to one of those human-soundings call systems. Like calling to get your address changed on your credit card, or at work when you have to call Certigy for a customer's check.
Those things CANNOT understand simple human speech! I have a very clear, precise speaking voice, and I still cannot get the machine to understand me!

If it was a human, I could say "No, not 't', it's 'B' as in 'boy'" but the machine can't get that.
machine: "Oh, I'm sorry. Did you mean 'Sarah'?"
me: "No"
machine: "Please say your name"
me: "Thera"
machine; "Is that 'Sarah'?"
Repeat untill the end of time....
(no, that's not my name, but that's pretty much the way all of these conversations go. If you don't somehow get a human to talk to, you're doomed.)

[Dreamstalker]

Don't wipe my hard drive, I have tons of pictures on it that I don't want to lose. What are you doing? Are you wiping my hard drive. you wipe my hard drive and I'll sue. I was at another store and they messed up and wiped my hard drive when installing ram.

I'm trying to come up with a scenario that would truly result in that happening...

I can't stand users who feel the need to yap endlessly about what they think the problem is (to quote Pete Venkman in GB2: "Why don't you just let us work? We let you work!". Yes, I may not have my A+, but you came to me for help. Running off at the mouth about how you think it should be done will only confuse me as to what the real issue is.