Story #1:
When I worked for Walgreen’s I had my main store that I had been hired at but I also used to float for other stores in the district covering vacations and such and sometimes I would do odd jobs for the district manager.
At this particular store I was manning main register for the 3PM to 11PM shift. It was a 24 hour store in a seedy section of town; lots of bars and rent by the hour motels. A young guy comes in with a credit card in hand and asks for 20 cartons of Marlboro cigarettes. This immediately sets off alarm bells because cartons of cigarettes are one of the things that were easy for thieves to turn into cash (I had seen people in the neighborhood selling cartons from their cars in parking lots). I asked for the card before getting the cartons off the shelf behind me…
Me: (Looks at card. Picks up phone)
SC: Hey! What are you doing?
Me: Sorry, we’ve had some trouble with stolen cards so for your protection I am calling the credit card company to verify this is your card.
At least that’s what I started to say. I got as far as “stolen cards” and SC exited, stage left, at high speed. Mind you I have no idea what I would have done if he hadn’t fallen for my bluff and in retrospect it would have been easier to just ask him for ID but, hey, it worked. I turned the card in to the manager on duty.
Story #2:
It’s Christmas time at my main store. Everyone is filled with the joy of the holiday and is acting so polite and cheerful…not.
A woman comes up to my photo register with a huge order piled in her carriage. No problem, I ring her up. She wants to pay with a check. Normally we just ask for a valid ID when a customer pays with a check but this order was for over $500 so I asked the woman to wait for a moment. I called the bank to verify funds were available and I was told that, no, this account did not have enough money in it to cover the check I had been handed.
I came out of the office and informed the lady that as there was insufficient funds in the account to cover the check I would need an alternate form of payment. Much screaming ensued with a lot of “YOU CAN’T CALL MY BANK” and “I WAS GOING TO DEPOSIT MY PAYCHECK AND THAT WOULD HAVE COVERED IT!” Not being too impressed with this I did offer another alternative. I told her I would be happy to hold her purchases for 24 hours if she would like to transfer funds to her checking account and come back but as of right now I will not take a check for this purchase. She called me an asshole and left without her purchases.
Oh well. Merry Christmas to you to!
When I worked for Walgreen’s I had my main store that I had been hired at but I also used to float for other stores in the district covering vacations and such and sometimes I would do odd jobs for the district manager.
At this particular store I was manning main register for the 3PM to 11PM shift. It was a 24 hour store in a seedy section of town; lots of bars and rent by the hour motels. A young guy comes in with a credit card in hand and asks for 20 cartons of Marlboro cigarettes. This immediately sets off alarm bells because cartons of cigarettes are one of the things that were easy for thieves to turn into cash (I had seen people in the neighborhood selling cartons from their cars in parking lots). I asked for the card before getting the cartons off the shelf behind me…
Me: (Looks at card. Picks up phone)
SC: Hey! What are you doing?
Me: Sorry, we’ve had some trouble with stolen cards so for your protection I am calling the credit card company to verify this is your card.
At least that’s what I started to say. I got as far as “stolen cards” and SC exited, stage left, at high speed. Mind you I have no idea what I would have done if he hadn’t fallen for my bluff and in retrospect it would have been easier to just ask him for ID but, hey, it worked. I turned the card in to the manager on duty.
Story #2:
It’s Christmas time at my main store. Everyone is filled with the joy of the holiday and is acting so polite and cheerful…not.
A woman comes up to my photo register with a huge order piled in her carriage. No problem, I ring her up. She wants to pay with a check. Normally we just ask for a valid ID when a customer pays with a check but this order was for over $500 so I asked the woman to wait for a moment. I called the bank to verify funds were available and I was told that, no, this account did not have enough money in it to cover the check I had been handed.
I came out of the office and informed the lady that as there was insufficient funds in the account to cover the check I would need an alternate form of payment. Much screaming ensued with a lot of “YOU CAN’T CALL MY BANK” and “I WAS GOING TO DEPOSIT MY PAYCHECK AND THAT WOULD HAVE COVERED IT!” Not being too impressed with this I did offer another alternative. I told her I would be happy to hold her purchases for 24 hours if she would like to transfer funds to her checking account and come back but as of right now I will not take a check for this purchase. She called me an asshole and left without her purchases.
Oh well. Merry Christmas to you to!
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