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Ugh, where do I begin with this guest? It started about four days ago. I got a phone call asking for a room for this SC. She needed smoking, downstairs, with a fridge and microwave. I had one left. Great! We'd hold it for her no problem.
SC arrived. She wass old, frail, and in a motorized scooter. Note: downstairs does NOT equal wheelchair/scooter accessible! There's a little step to get into the room. It's a very small step (like, two inches), but it's enough to cause someone on wheels difficulty.
Despite this, SC decided to take the room. Other MOD had to help her get her scooter into the room, though. SC kept calling and needing help with the remote, her luggage, etc. Other MOD obliged. It was annoying, but not sucky...yet.
SC paid for two nights upfront. On checkout day, she insisted that her church was going to pay for more nights. Other MOD waited...and waited....and waited....finally, about five hours after check-out, Other MOD asked for the church's number. Their office was closed. So that's 1 night SC did not pay. Being so old and frail, it didn't seem ethical to kick her out on the street.
So yesterday, we called the church. They said that they hadn't talked to SC in over six months, and they were not paying anything. They didn't have the resources. We informed SC of this. She said she'd call them. She called me a few minutes later to look up another number for a different charity. I gave her the number.
A few minutes more passed. It was 3 hours past check-out now...27 hours past what she was paid up for. SC called 911. The police came, and they gave her a ride her to the hospital. Though the police packed up a bunch of ther things, Housekeeping reported a bunch of stuff still left in the room. I told them to leave it. We didn't know if SC would be coming back, and at that point I had to run to class. So, though SC was gone, her stuff was in the room, so that's a second night unpaid for.
This morning, I got a better look in the room. There's two, maybe three suitcases worth of things, which isn't bad, but there is also...the scooter. I do not have a storage room big enough to stow that thing. If I leave it out in the rain, it will be ruined. I can stow it briefly in our boiler room, but we really need to keep that area as clear as possible for safety reasons.
I called the hospital. The switchboard operator couldn't find SC listed. She transferred me to a social worker, who I left a voicemail with, but something tells me SC wasn't even admitted. So I'm left with this scooter with absolutely no place to put it. So we're out two night's room revenue with this SC, and the hassle of this scooter.
We are supposed to store lost and found for 30 days, but I think that's just company policy and not a legal obligation. If that is the case, then I know a charity that would LOVE this scooter, and could pick it up right away. I think I'll look up the relevant laws right now, and if my hunch is correct, that charity can probably have this scooter gone by the end of the day...I hope I'm right, 'cause the sooner I get rid of this, the better!
EDIT: I found a name and address on a tag on SC's luggage that didn't belong to SC. I was so excited! I found the phone number for the guy, but it was disconnected. Then I did a search on his name and discovered he died in December. So...SC apparently had some dead guy's luggage, and I've hit another dead end in trying to track her down.
SC arrived. She wass old, frail, and in a motorized scooter. Note: downstairs does NOT equal wheelchair/scooter accessible! There's a little step to get into the room. It's a very small step (like, two inches), but it's enough to cause someone on wheels difficulty.
Despite this, SC decided to take the room. Other MOD had to help her get her scooter into the room, though. SC kept calling and needing help with the remote, her luggage, etc. Other MOD obliged. It was annoying, but not sucky...yet.
SC paid for two nights upfront. On checkout day, she insisted that her church was going to pay for more nights. Other MOD waited...and waited....and waited....finally, about five hours after check-out, Other MOD asked for the church's number. Their office was closed. So that's 1 night SC did not pay. Being so old and frail, it didn't seem ethical to kick her out on the street.
So yesterday, we called the church. They said that they hadn't talked to SC in over six months, and they were not paying anything. They didn't have the resources. We informed SC of this. She said she'd call them. She called me a few minutes later to look up another number for a different charity. I gave her the number.
A few minutes more passed. It was 3 hours past check-out now...27 hours past what she was paid up for. SC called 911. The police came, and they gave her a ride her to the hospital. Though the police packed up a bunch of ther things, Housekeeping reported a bunch of stuff still left in the room. I told them to leave it. We didn't know if SC would be coming back, and at that point I had to run to class. So, though SC was gone, her stuff was in the room, so that's a second night unpaid for.
This morning, I got a better look in the room. There's two, maybe three suitcases worth of things, which isn't bad, but there is also...the scooter. I do not have a storage room big enough to stow that thing. If I leave it out in the rain, it will be ruined. I can stow it briefly in our boiler room, but we really need to keep that area as clear as possible for safety reasons.
I called the hospital. The switchboard operator couldn't find SC listed. She transferred me to a social worker, who I left a voicemail with, but something tells me SC wasn't even admitted. So I'm left with this scooter with absolutely no place to put it. So we're out two night's room revenue with this SC, and the hassle of this scooter.
We are supposed to store lost and found for 30 days, but I think that's just company policy and not a legal obligation. If that is the case, then I know a charity that would LOVE this scooter, and could pick it up right away. I think I'll look up the relevant laws right now, and if my hunch is correct, that charity can probably have this scooter gone by the end of the day...I hope I'm right, 'cause the sooner I get rid of this, the better!
EDIT: I found a name and address on a tag on SC's luggage that didn't belong to SC. I was so excited! I found the phone number for the guy, but it was disconnected. Then I did a search on his name and discovered he died in December. So...SC apparently had some dead guy's luggage, and I've hit another dead end in trying to track her down.
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