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Quoth ShortTemperHatesStupidity
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We're a Canada wide company that outsources call center resources to other companies. Basically you come to us, tell us you need to set up an orderline, booking line, afterhours emergency line, level 1 tech support line, whatever and we train a group of operators to handle your calls.
The thing being that your calls don't generate enough traffic to tie up all of our operator's time so our ops are assigned to call groups. Like all the ops that do level 1 tech support kind of lines are one group and they handle calls from 10 different companies kind of thing. But we all work in the same call centers.
My problem ( and entertainment ) is that I'm a graveyard operator so I'm trained to handle *every* client and call group we have. Whereas day time ops only handle one specific type or group. Thats why my shift reports are so all over the place. Because I can go from tech support to doctor's office to helping the cops on the coroner's lines to helping a tenant who's suite is on fire to taking an order to dispatching a security patrol to booking a hotel to dealing with a train derailment to recording ship moments for Fisheries to handling lawyer's calls etc etc etc all in the space of an hour.
Thus I have multi-faceted entertainment and I am so not paid enough for this. -.-
PS. Its not Texas or Arkansas. Although we do get a few from Arkansas. Texas can be kinda funny too but only because they're so cheerfully blunt with things that they don't realize would offend anyone outside their state.
Its Tennessee. =p Tennessee haunts me. 90% of the "Stupid tech support" type stories in my posts are from Tennessee because 99% of the calls that come in at night on that one tech support line are from Tennessee. On rare occasions they come from Texas, Arkansas, Georgia or Arizona. For reference the line covers all of the US and western Canada. But everyone else seems to actually sleep at night.
If you're from Tennessee, please don't hurt me.
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