"I'm a regular and, therefore, am Perfect"

[siead_lietrathua]

This is exactly why I count change back to the customer, i.e. if the total comes to 84.75 and the customer hands me a hundred dollar bill I give them the quarter and say "85" and then the 5 and say "90" and the 10 and say "and 100". That way, it's been established how much money was given to me and how much is being returned.

i've seen this and it works great. but my head cant work that way. so i just double count what they give me out loud before typing it in the computer and count their change out loud to the total change on the computer screen.
ie: total is 18.50. "from a 20?" count money, punch in, put in drawer, read change, as picking up, "one and 25 and 50, ok, 1.50 your change"
once i've punched something into the computer i dont take other tender becuase i know i will get confused.
numbers and me do not get along lol.

[Athaelia]

i've seen this and it works great. but my head cant work that way.

You're not the only one. When I worked at The Barrel, Corporate shit-for-brains REQUIRED us to count change back that way. I was constantly ''reprimanded'. The other way is fine. Counting back confuses me.

[Sammy7s7]

Whats awsome is that your co-worker and the customer both didn't want you to count the drawer and that co-worker gave you the cold shoulder afterward. Do the cw and customer look like they could be related?

[Andara Bledin]

Since the SC was a confirmed regular, it's likely that the CW thought of them as a pet customer and was personally offended that anyone would think she was lying.

^-.-^

[Laund-o-rama Mama]

I'm suspicious of that co-worker too. Wonder what he had to gain from this little drama. It's just pretty unusual for a coworker to act like that. Are he and SC dating or something? Does he have a crush on her?

Count me in as another supporter or counting the drawer as soon as possible, withOUT customer "permission". Lie, and say it's regulation if they protest. Just start doing it and watch her squirm, oh yes!

At the laundromat, we don't even have cash registers. All transactions are done manually. I've heard tales of cash scammers and changers bilking us before, so we are trained to not let anyone bully us while we figure out people's change AND to always count the drawer when there is a dispute.

And if they have a problem with that they can take a flying leap. I'm not losing my job because they feel like acting like an asshat.

[Carsomyr]

When my mother was in her first supermarket job (good old-fashioned tils!) they had a clip above the register. Put all the notes you get on the clip and give the change to the customer first.
Since she told me that I started keeping larger notes out of the drawer and counting the change into the customer's hand so it's crystal clear. If they come back later and complain they have to either wait until the next day to find out, or someone else counts when there's time. Our notes are also very, very different so it's insanely difficult to mistake them. It's a really rare occurance.

I agree with the others who said there's something suspicious with Claw there. Does he have his own til? Should have told him to give it out of his own til if he's that certain, and if yours is over he'll get it back. If not, he can get his own dumb self written up.
I'd also definitely say something to management about getting a policy in place for this ASAP.

[UnChosen]

Ugh...these type of customers are the WORST. At least with the typical SC they're obviously sucky so most people won't give them a second thought.

The last time I had a problem with a so-called "regular customer", I already got on the bad side of my idiotic manager when the customer called back to complain about me.

If I were Kisa, I would bring this matter up to a supportive manager/supervisor as soon as possible so that she can pre-empt any attempt of the "regular" trying to complain behind her back.

[BrenDAnn]

Now, admittedly, I HAVE forgotten to give customers all their change before. I always make it right though. My method is this, using a total of $18.50 as an example:

ME: "$18.50 please."
CUST: *hands me a $20*
ME: "Out of $20." *punches $20 into computer, leaves bill out of register, takes change from register, hands back two quaters first* "That makes nineteen..." *hands custoemr $1* "And twenty. Thank you! Have a good day!"

[BeenThereDoneThat]

The last time I had to work a cash register it was pretty old and it didn't even show me the amount of change I should give back, so learned pretty quickly how to count it backwards. I guess it helped, I don't remember anyone claiming they gave me more than they did

[BlaqueKatt]

call me a cynic but part of me wonders if "claw" is in on her scam, as insistent as he was......

[HotelMinion]

That claw needed his eyes clawed out. He was probably trying to get you in trouble and written up. I always double and triple checked cause I have been scammed by those scammers before. Never again! If he gives you a cold shoulder give him a freezing one right back! Good job sticking to your story.

[EricKei]

it was pretty old and it didn't even show me the amount of change I should give back,

Wow o_O I've seen some really really old ones, but never any that did not show you the change...Maybe it was just a POS POS

[Lyse]

When I was a kid, my grandfather owned a restaurant that I helped out at during the summer. He was the first person I ever rang up (old manual register). He paid with a five an then told me after I gave him the change that it was a twenty. After I gave him an additional $15 he then explained to my naive 10 year old self about drawer balances and scammers. He also taught me to always keep the customer's payment out of the till until the change was given back and acknowledged.

Lesson stuck even a quarter of a century later.

[Kristev]

He seemed a great grandfather. At the very least a wise (or experienced) one.