I'm a liar, unkind, unprofessional, a know-it-all, the usual

[Argabarga]

-Why did I get towed?!
-Well, you parked in a private parking lot without a permit
-I HAVE A PERMIT!!

*pulls permit out of pocket, it’s not for that lot, it’s for a building across the street, and, if it was in his coat pocket, it obviously wasn’t in the car, so it would have done him no good either way*

-Okay, that permit is for the building across the street, it’s not valid where you parked
-I KNOW THAT! But this guy we talked to told us we could use that lot if we were only going to be there for a little bit, we came out an hour later, and you had taken my car!
-Who told you that sir?
-This guy was standing there and we asked him! He looked official!

(the place they got towed from is a house that’s been converted into apartments, from the outside, it looks like a house, there’s nothing on it that hints it’s an apartment, aside from maybe our “tentant parking only” signs on the back wall that as we know people don’t read anyway. So, I’m a bit mystified as to how you could designate anyone wandering around the property as “official-looking” but I don’t get a chance to ask because now he REALLY goes off)

-You need to apologize!
-For what exactly?
-For lying to me!
-Uh, what exactly have I said that was a lie?
-That we could park there!
-I never said that Sir, the problem was, whoever told you that you COULD park there was incorrect, they’re the ones to be angry with.
-I’M NOT ANGRY!!! *yes, he yelled it* You need to learn how to be a professional and apologize!
-Apologize for what exactly?
-We had a permit! And we were only there for an hour! And they said WE COULD PARK THERE!
-Well, as I said sir, your permit isn’t valid at that lot.
-I KNOW! But they said we could park there!
-Who said you could park there?
-There was this guy standing there who said we could use that lot!
-Well, whoever told you that you could park there was mistak…
-I DON’T APPRECIATE YOUR ATTITUDE! AND DON’T GET ANGRY WITH ME!
-Uh, I’m not angry, Sir… and I guess I’m just not understanding what’s at issue here.
-YOU NEED TO APLOGIZE!
-I have nothing to apologize for, sir.
-Yes you do! We were told we could park there! Don’t you think that’s a bit excessive to just tow me? I wasn’t even there for an hour!
-Well sir, that’s a private lot, it’s only for people who live there and pay to park there, without a permit, you can’t park there. Now, whoever it was who told you to park there, they were mistaken. Only the property owner can give permission. .
-YOU LIED TO ME!
-Sir, what exactly have I said to you tonight that was a lie?
-FORGET IT! You’re just out to make money, business and all of that, whatever, you’re AN UNKIND PERSON! and you won’t apologize!
-I have nothing to apologize for
-Well, aren’t you just a saint! And I don’t appreciate you being a know-it-all! It’s a shame you have NO idea how to be a professional!

*stomps off*

I’ve long since stopped being surprised at these folks, or upset, or dismayed. Frankly, I’m just amazed at what I can only call the “entitlement field” that surrounds these people, where anything that they don’t want to hear just bounces off and doesn’t register, no matter how hard you try and figure out exactly where the supposed mistake on YOUR part happened….. That, and I’m developing a disturbing cat-like affinity for toying with them before sending them on their way….

[houdini]

I read that and sniggered every time you said "I have nothing to apologise for." I sincerely hope you had the suitable "innocent and astonished" look on your face every time you said it.

[Marmalady]

--Well, aren’t you just a saint!

Argabarga, patron saint of towing companies.

[VComps]

Might I suggest a technique I use? (My Customer Service Fu is very strong!)

"I demand you apologize!"

"Very well; I'm sorry that you were incorrectly told that you could park there."

Et voilà! Apology without admission of fault!

[Pixilated]

Argabarga, patron saint of towing companies.

Now all we need is a medal or something to hang from the rearview mirror ...

You’re just out to make money, business and all of that, ....

Um ... so, in his little noddy-world, businesses exist not to make money??

[BrenDAnn]

I heard all of your responses in the most deadpan voice imaginable, Argabarga. Beautifully handled! I wonder if SC went after the guy that actually told him to park there too? Probably not.

[barainga]

Ahh yes, the Mysterious Someone strikes again.
Characteristics of the Mysterious Someone:
Always looks like in a position of authority.
Has no name, no ID, or credentials of any kind.
Is never seen more than once.
Is never seen by an actual employee.
Takes delight in giving incorrect information, either verbally, by moving signs, or through telepathic communication.
Never stays around to witness the fruits of his labor. May have spies to hidden cameras.

Whats not known is if Someone does this to annoy customers, or the poor employee that must deal with the backlash.

[Bright_Star]

Must be the same guy who will sell you a super duper cheap brand new flat screen tv from the back of his pick-up truck.

[DGoddessChardonnay]

Must be the same guy who will sell you a super duper cheap brand new flat screen tv from the back of his pick-up truck.

That and a gas grill and the steaks to cook on it as well.

[CinSim]

"Yes sir. I'm sorry that some random person on the street told you it was okay to break the rules, that you believed them, and that you now feel you should take it out on me."

[LillFilly]

Wait, I've run into the female version of that guy! She complained to management that 'plainclothes security harassed her.' and she wanted to make a formal complaint about us. Apparently a customer who was just being nice let her know that if she parked in the fire lane she might get a ticket. OMG, that meant they must be security and she DID NOT appreciate being harassed! Oye. We where uniforms and don't patrol in our own vehicles; this guy was in his own car and everything!

[MoonCat]

Might I suggest a technique I use? (My Customer Service Fu is very strong!)

"I demand you apologize!"

"Very well; I'm sorry that you were incorrectly told that you could park there."

Et voilà! Apology without admission of fault!

I prefer, "I'm sorry you're an idiot."

But I guess that's not good customer service.

[Blade_Raver]

"You want an apology? Okay. Here goes.

I'm sorry you're too stupid to come up with a reasonable excuse to park somewhere you knew you shouldn't have parked.
Furthermore, I'm also sorry that you still exist despite your lack of intelligence.
I'm also sorry that you're probably a cheap ass who can't grasp the concept of action and consequence.
I'm sorry that you lack the class to just shut up while you're still behind and go handle your business in a civil and professional manner.
Am I done or do you want me to keep apologizing for you?"

[Racket_Man]

I heard all of your responses in the most deadpan voice imaginable, Argabarga. .

same here except I heard HAL/VRS (have not seen a post by him in a while either)

[BroSCFischer]

That and a gas grill and the steaks to cook on it as well.

That's the guy that tried to sell me that bridge. I was too smart for him though, I bought a skyscraper instead. And for just $500. It was a great deal, He wanted $5000 for the bridge. I have the deed and everything. Sure it's hand written on a sheet of college-ruled notebook paper, but it's real, he told me so.



SC