This is a long one!
I work in a chain liquor store where we have, of course, our "regulars". Well, we have one guy that comes in -- let's just call him "Absolut guy". He comes in about every day and buys a half gallon of Absolut Vodka. For those of you who don't know what that is... it's the big bottle of 80 proof alcohol.. yikes!
We've had trouble with him before coming in multiple times a day on different shift periods. It's gotten to the point where we have to write down when he comes in so we can make sure not to sell to him again. He's even tried to come in after buying two bottles earlier in the day. Of course, we always refuse him.
Well, this past Thursday he left his credit card at the store. My cashier went ahead and put it to the side (of course labeled "absolut guy"). Friday he didn't come in. Saturday morning I'm working and around noon (exactly at noon), he comes in to buy his bottle not even remembering he left his card a few days earlier. I ask him his name to "verify" that it is indeed him (I don't really have to, we have to check his card to type in the last four anyway.. I already know his name). I give him his card and he begins praising me on how sweet I am and that he can't believe there are nice people in the world who would give him his card back. Yadda ya; I'm trying to get him to leave as nicely as possible because he smells REALLY bad. He pays with the card I gave him and leaves.
Sunday was my one day off, I get a call from my other cashier saying that the guy is back in asking about his card. I tell her that I gave it to him Saturday.. he tells her that he didn't come in Saturday. Whatt?? Okay, he buys his booze on a different card and leaves.
Monday morning he comes in AGAIN asking for his card: "I was told that you had my card... I was inquiring about it to see if you found it?" I tell him politely "No sir, you left your card last Thursday and I gave it to you on Saturday." He tells me that I didn't give him his card back, because it would be in his pocket. I pull up his receipt and tell him that I will call the manager next door to verify it on camera. He says okay, and walks next door. Of course, the manager can see clear as day where I give him his card back and he pays with it. The guy never says anything to the manager or asks about his "lost" card there.
Not even 5 minutes later he walks in AGAIN and proceeds to start the same exact conversation again that we had earlier: "I was told that you had my card.." I once again told him that I gave it to him Saturday. He says no, you must have given it to someone else. He proceeds to take his cards out of his pocket and says it would be in his pocket if I had given it back to him. I explain to him that it's possible it may have dropped out of his pocket and that maybe he should just cancel it. He says "Oh, I know you wouldn't have done anything malicious with it, you're an angel.. you wouldn't do that. I just wanted to make sure you didn't give it to someone else" I once again say "No, sir. We looked it up on camera and it was definitely you". For clarification, he wears the same clothes everyday. He finally leaves mumbling about finding his card.
Next day.. (today) he comes in AGAIN and starts the same exact conversation. No booze this time (maybe he forgot to buy it )
I'm clear of out ideas on what to do with his guy! Do I just keep telling him the same thing over and over hoping it'll somehow kick in? I'm not too sure if this is due to his alcoholism or if he has other issues. Me and another co-worker were discussing that maybe he comes in multiple times a day is because he FORGETS that he bought the bottle already (he always puts it in his trunk) and I've heard from the grocery store that he'll come in and buy the same items over and over throughout the day.
So, any suggestions?
I work in a chain liquor store where we have, of course, our "regulars". Well, we have one guy that comes in -- let's just call him "Absolut guy". He comes in about every day and buys a half gallon of Absolut Vodka. For those of you who don't know what that is... it's the big bottle of 80 proof alcohol.. yikes!
We've had trouble with him before coming in multiple times a day on different shift periods. It's gotten to the point where we have to write down when he comes in so we can make sure not to sell to him again. He's even tried to come in after buying two bottles earlier in the day. Of course, we always refuse him.
Well, this past Thursday he left his credit card at the store. My cashier went ahead and put it to the side (of course labeled "absolut guy"). Friday he didn't come in. Saturday morning I'm working and around noon (exactly at noon), he comes in to buy his bottle not even remembering he left his card a few days earlier. I ask him his name to "verify" that it is indeed him (I don't really have to, we have to check his card to type in the last four anyway.. I already know his name). I give him his card and he begins praising me on how sweet I am and that he can't believe there are nice people in the world who would give him his card back. Yadda ya; I'm trying to get him to leave as nicely as possible because he smells REALLY bad. He pays with the card I gave him and leaves.
Sunday was my one day off, I get a call from my other cashier saying that the guy is back in asking about his card. I tell her that I gave it to him Saturday.. he tells her that he didn't come in Saturday. Whatt?? Okay, he buys his booze on a different card and leaves.
Monday morning he comes in AGAIN asking for his card: "I was told that you had my card... I was inquiring about it to see if you found it?" I tell him politely "No sir, you left your card last Thursday and I gave it to you on Saturday." He tells me that I didn't give him his card back, because it would be in his pocket. I pull up his receipt and tell him that I will call the manager next door to verify it on camera. He says okay, and walks next door. Of course, the manager can see clear as day where I give him his card back and he pays with it. The guy never says anything to the manager or asks about his "lost" card there.
Not even 5 minutes later he walks in AGAIN and proceeds to start the same exact conversation again that we had earlier: "I was told that you had my card.." I once again told him that I gave it to him Saturday. He says no, you must have given it to someone else. He proceeds to take his cards out of his pocket and says it would be in his pocket if I had given it back to him. I explain to him that it's possible it may have dropped out of his pocket and that maybe he should just cancel it. He says "Oh, I know you wouldn't have done anything malicious with it, you're an angel.. you wouldn't do that. I just wanted to make sure you didn't give it to someone else" I once again say "No, sir. We looked it up on camera and it was definitely you". For clarification, he wears the same clothes everyday. He finally leaves mumbling about finding his card.
Next day.. (today) he comes in AGAIN and starts the same exact conversation. No booze this time (maybe he forgot to buy it )
I'm clear of out ideas on what to do with his guy! Do I just keep telling him the same thing over and over hoping it'll somehow kick in? I'm not too sure if this is due to his alcoholism or if he has other issues. Me and another co-worker were discussing that maybe he comes in multiple times a day is because he FORGETS that he bought the bottle already (he always puts it in his trunk) and I've heard from the grocery store that he'll come in and buy the same items over and over throughout the day.
So, any suggestions?
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