Tweet
Some "fun" stories ranging from merchandise and manager duties. I work too much...
CODE SNOW WHITE!
So here I am working the market on a slow day, not slow enough apparently....
Lady comes in with her young daughter who is dressed as Snow White and heads over to the cooler. I overhear the daughter tell her mother she really has to use the restroom, with all those crazy kid motions you expect, but her mother tells her she just has to wait until she gets her soda. As I am ringing the lady up I happen to glance over and notice that the daughter has hiked up her dress and is taking a shit on the floor. I'm not exactly sure how I should address the mother, but I give it my best shot. "Ma'am, umm, I think your daughter needs help." The lady looks over, sees what her daughter has done, and looks back to me. "Oh no, she's done," she says as she takes her child and leaves the market.
I honestly just stared off blankly as she left. I mean, really, what do you even say to that?!
Everyone loves flowers right?
So it is Christmas time and everyone is brimming with cheer right? You so silly!
Me: *rings doorbell*
SC: *screams* WHAT!
Me: Floral delivery.
SC: *still with door closed* I DIDN'T ORDER ANY FLOWERS!
Me: (Well someone did you bitch, *cough*) The delivery is for you ma'am and was
placed by someone wishing you holiday cheer!
SC: *finally opens door* I'M NOT PAYING FOR THAT!
Me: No need ma'am, the sender has already taking care of that. Merry Christmas!
SC: I'M NOT TIPPING YOU! *slams door*
Now with an attitude like that I can't see why you would ever be shocked to get flowers! You are just so lovable!
Ferocious Beast!
My mother is out of town so I am managing the flower shop for the afternoon. This can only go well.
SC: *from the front* Where is the manager!
Me: *comes out from the back* What can I help you with ma'am?
SC: Your dog is threatening me!
Now, we have ALWAYS had our dogs over at the flower shop. We have people ask where they are if they are left at home that day. I have actually never seen someone act like this before as my shibas (Shiba Inus) are small, non-threatening, and rarely ever bark. My newest one, after all of mine passed away
is 8 weeks old. So back to the story.
Me: What happened ma'am? *I notice my puppy is TERRIFIED of this lady and is whining in the corner*
SC: That! He is growling and threatening me!
Me: I'm very sorry about that ma'am. He isn't growling at you, but I will make sure he stays in the back. *My puppy is literally QUAKING as I pick him up to take him into the back* I will have a designer right out to help you.
SC: You need to be more professional! You are lucky I don't sue you for emotional damage!
Me: *in the back to one of the designers* Please go help her. If I do I swear I will kill her.
At least she bought a large arrangement and some bedding plants. I should be grateful you know. Tiny, cowering puppies kill people all the time you know.
We can get someone else to do it!
Not really sure if you count a wire service as a SC, but hey, I'm going with it!
A wire order comes in for an arrangement. I don't know why we really keep them around as they often cause more trouble than anything else. The worse part about wire orders that most customers don't understand is that they pay for it online or over the phone, the service takes a cut, then sends us an order with the lower sum. They don't TELL the customers this of course so you often get customers calling and screaming that "I PAID $XX.XX FOR THIS BUT ITS NOT THAT BIG!" Well... we only got this much of that number sir. Anyhow, I digress, to the story!
So this wire order comes in for a grand total of around 50 bucks, that would be all well and good, but the order is for one of the surrounding towns that is a good drive away. This isn't necessarily a problem, but we do charge a 25 dollar fee to go there. Hey, don't judge, it's a special trip for me or my mother to take it out there as the driver pretty much doesn't have time to take a special trip like that. The wire service has not charged a delivery fee AT ALL, which is normally alright as we just take the smaller fee out of the pool and still have a good sum to work with. So I reject the order.
They don't take the hint. They keep chain sending me this order and I keep refusing it until finally I get a call.
SC: You really need to accept this order, it needs to go out right away!
Me: I can't accept the order. You didn't even charge a delivery fee in the quote and the arrangement they was would leave me at a complete loss as well as forcing me to make a special delivery. Either give me additional money on the order (yes they can do this they just don't like to) or I won't accept it.
SC: I see. That's fine we can send it to another flower shop in the area and they can fill it. You are turning down good business.
Now I KNOW that no one is going to accept this. We aren't some huge city where there are tons of flower shops that can get anything where you want it to go like around the call center I am sure this idiot is calling from. You think this is over? Wrong! Order comes in the next morning. AGAIN! I don't even bother to reject the order, but I don't accept the order. So of course I get the call.
SC: We did not receive confirmation on order number blahblahblah.
Me: That is correct as I have already spoken with a representative and explained why I wouldn't accept it.
SC: Your shop has accepted order like this in the past.
Me: You also paid me for it in the past.
SC: I don't see why the order can't be delivered, and no other florist will accept the order!
Me: I know they won't. I said they wouldn't. They don't deliver out there. Only we do.
SC: So please accept the order.
Me: Are you going to give me additional funds on the order?
SC: I can't do that.
Me: Then I am still rejecting the order. I am not paying you and the customer for my employees work. Good bye.
The order came back that afternoon with 30 more dollars tacked on. Guess you can get through to some people!
And that be all for now. I'll have more to post when things are slow!
CODE SNOW WHITE!
So here I am working the market on a slow day, not slow enough apparently....
Lady comes in with her young daughter who is dressed as Snow White and heads over to the cooler. I overhear the daughter tell her mother she really has to use the restroom, with all those crazy kid motions you expect, but her mother tells her she just has to wait until she gets her soda. As I am ringing the lady up I happen to glance over and notice that the daughter has hiked up her dress and is taking a shit on the floor. I'm not exactly sure how I should address the mother, but I give it my best shot. "Ma'am, umm, I think your daughter needs help." The lady looks over, sees what her daughter has done, and looks back to me. "Oh no, she's done," she says as she takes her child and leaves the market.
I honestly just stared off blankly as she left. I mean, really, what do you even say to that?!
Everyone loves flowers right?
So it is Christmas time and everyone is brimming with cheer right? You so silly!
Me: *rings doorbell*
SC: *screams* WHAT!
Me: Floral delivery.
SC: *still with door closed* I DIDN'T ORDER ANY FLOWERS!
Me: (Well someone did you bitch, *cough*) The delivery is for you ma'am and was
placed by someone wishing you holiday cheer!
SC: *finally opens door* I'M NOT PAYING FOR THAT!
Me: No need ma'am, the sender has already taking care of that. Merry Christmas!
SC: I'M NOT TIPPING YOU! *slams door*
Now with an attitude like that I can't see why you would ever be shocked to get flowers! You are just so lovable!
Ferocious Beast!
My mother is out of town so I am managing the flower shop for the afternoon. This can only go well.
SC: *from the front* Where is the manager!
Me: *comes out from the back* What can I help you with ma'am?
SC: Your dog is threatening me!
Now, we have ALWAYS had our dogs over at the flower shop. We have people ask where they are if they are left at home that day. I have actually never seen someone act like this before as my shibas (Shiba Inus) are small, non-threatening, and rarely ever bark. My newest one, after all of mine passed away
is 8 weeks old. So back to the story.Me: What happened ma'am? *I notice my puppy is TERRIFIED of this lady and is whining in the corner*
SC: That! He is growling and threatening me!
Me: I'm very sorry about that ma'am. He isn't growling at you, but I will make sure he stays in the back. *My puppy is literally QUAKING as I pick him up to take him into the back* I will have a designer right out to help you.
SC: You need to be more professional! You are lucky I don't sue you for emotional damage!
Me: *in the back to one of the designers* Please go help her. If I do I swear I will kill her.
At least she bought a large arrangement and some bedding plants. I should be grateful you know. Tiny, cowering puppies kill people all the time you know.
We can get someone else to do it!
Not really sure if you count a wire service as a SC, but hey, I'm going with it!
A wire order comes in for an arrangement. I don't know why we really keep them around as they often cause more trouble than anything else. The worse part about wire orders that most customers don't understand is that they pay for it online or over the phone, the service takes a cut, then sends us an order with the lower sum. They don't TELL the customers this of course so you often get customers calling and screaming that "I PAID $XX.XX FOR THIS BUT ITS NOT THAT BIG!" Well... we only got this much of that number sir. Anyhow, I digress, to the story!
So this wire order comes in for a grand total of around 50 bucks, that would be all well and good, but the order is for one of the surrounding towns that is a good drive away. This isn't necessarily a problem, but we do charge a 25 dollar fee to go there. Hey, don't judge, it's a special trip for me or my mother to take it out there as the driver pretty much doesn't have time to take a special trip like that. The wire service has not charged a delivery fee AT ALL, which is normally alright as we just take the smaller fee out of the pool and still have a good sum to work with. So I reject the order.
They don't take the hint. They keep chain sending me this order and I keep refusing it until finally I get a call.
SC: You really need to accept this order, it needs to go out right away!
Me: I can't accept the order. You didn't even charge a delivery fee in the quote and the arrangement they was would leave me at a complete loss as well as forcing me to make a special delivery. Either give me additional money on the order (yes they can do this they just don't like to) or I won't accept it.
SC: I see. That's fine we can send it to another flower shop in the area and they can fill it. You are turning down good business.
Now I KNOW that no one is going to accept this. We aren't some huge city where there are tons of flower shops that can get anything where you want it to go like around the call center I am sure this idiot is calling from. You think this is over? Wrong! Order comes in the next morning. AGAIN! I don't even bother to reject the order, but I don't accept the order. So of course I get the call.
SC: We did not receive confirmation on order number blahblahblah.
Me: That is correct as I have already spoken with a representative and explained why I wouldn't accept it.
SC: Your shop has accepted order like this in the past.
Me: You also paid me for it in the past.
SC: I don't see why the order can't be delivered, and no other florist will accept the order!
Me: I know they won't. I said they wouldn't. They don't deliver out there. Only we do.
SC: So please accept the order.
Me: Are you going to give me additional funds on the order?
SC: I can't do that.
Me: Then I am still rejecting the order. I am not paying you and the customer for my employees work. Good bye.
The order came back that afternoon with 30 more dollars tacked on. Guess you can get through to some people!
And that be all for now. I'll have more to post when things are slow!
can't believe they let people actually do that!?! or that people actually "do do" that!!! excuse the pun... 
they should obviously have code brown police that come around to literally rub their nose in it, hit them over the back of the head with a newspaper and make them clean it up!! tough love!! 
)
Just came off the top of my head. Sorry about that. I bet I could've come up with something better. But what is really disgusting is the fact that not only did the mother ignore her kid's request to use the restroom, but acted in such a retarded manner right after the kid took a dump on the floor! I would have offered to help clean up that mess at least!
Comment