At about 7AM I got a call from one of the rooms. The person on the other end of the line was clearly a juvenile. He informs me that the toilet is clogged in his room. As maintenance does not come in until 8AM, and I can't leave the desk area (I have to c/o guests/ refill breakfast) I inform them that there is a plunger at the desk if they would like to come get it.
Not two minutes later the phone rings again, and it's the same room, but there is an adult woman on the line now. She tells me that the toilet is not working, I inform her that our maintenance staff doesn't come in until 8AM. She says that's fine, and hangs up.
Until this point she has been a minor annoyance, but she earns her place on the at about 8:10AM when she comes to the desk and complains to my manager that it was rude and inappropriate for me to tell her 10 year old son that there was a plunger at the desk.
First thing that popped into my head was the question in the title.
SC
Not two minutes later the phone rings again, and it's the same room, but there is an adult woman on the line now. She tells me that the toilet is not working, I inform her that our maintenance staff doesn't come in until 8AM. She says that's fine, and hangs up.
Until this point she has been a minor annoyance, but she earns her place on the at about 8:10AM when she comes to the desk and complains to my manager that it was rude and inappropriate for me to tell her 10 year old son that there was a plunger at the desk.
First thing that popped into my head was the question in the title.
SC
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