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  • The Family From Hell (language warning)

    I don’t know how I am going to put this thread into words. In all my years, I have never seen an SC like this, and above all, I was frightened. Not even the SC that assaulted me had me frightened, and yet this guy did. Also, I wasn’t even freaking involved in the event!

    Cast:

    M: Manager
    CW: Bar Co-worker
    FW: Floor Co-worker
    Me: Who else
    SC: Scum sucking shit who should die

    SC goes to the bar to order food and CW serves him. The order goes well, although the SC does seem like he is quite challenged in the brain cell department. He is also freaking huge and has a verrrrry deep voice. SC orders THREE meals. Very important. He orders THREE. CW reads the order back twice and confirms that he has ordered THREE meals. All seems to be well.

    FW gets the pleasure of taking the meals out, but is surprised when she finds FOUR people at the table. SC, wife, son and 12 year old daughter (she becomes really important later) She puts down the three meals and wishes them well.

    SC: Where’s the kids meal?
    FW: Oh. I didn’t see a kids meal on the ticket. Let me go check.

    FW returns to the kitchen and sees that there is no kids meal on the ticket. Just the three. She goes back.

    FW: I’m afraid there was no kids meal on the ticket, but-

    SC stands up so dramatically that he sends his chair flying. He storms up to the bar.

    SC: WHERE’S THE KIDS MEAL I ORDERED? WHERE IS IT? WHERE? WHERE?

    He is roaring. His voice has a massive BOOM in it that was so intense that I swear it made my bones vibrate. Remember, at this point I had absolutely no idea what was going on. One minute I was serving a customer a drink, the next this giant psychopath was wandering up and down the bar roaring. He was also speaking to no one in particular. He was just yelling it in every direction he could.

    FW: Sir, if you just come back to your table we can sort this. You don’t need to shout.
    SC: FUCK OFF! WHERE’S THE KIDS MEAL?!?!
    Me: *to co-worker* Find M. Quick!

    M was already there. She heard his voice from a mile away. He was still yelling “WHERE’S THE KIDS MEAL? WHERE IS IT????” over and over again.

    Suddenly, we were interrupted by a different noise.

    “WHAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAA!!”

    The 12 year old girl was crying. FW said it was the fakest, most rehearsed cry she had ever seen. So we had a mixture of someone roaring, and an unbearable shrieking sound. It was deafening and I am not exaggerating, because other customers at the bar area started covering their ears!

    M: Sir, please come back to your table. We can get this sorted in minutes. There is no need for this.

    SC gave me and CW the ultimate death look and returned to the table. But the cries still continued. She must have been used to his loud voice because the volume of her cries was the same.

    M returned and spoke to CW, who swore that he only ordered three meals. M checked the register history and found that it matched. So this guy had simply forgotten to order. M thought she had him calmed down at this point, so she returned to the table to ask for the money for the kids meal. Oh boy.

    SC: FUCK OFF YOU FAT BITCH! I’M NOT PAYING WHEN YOU’RE THE ONE WHO FUCKED UP!!!!!!11111

    “WHAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAA!!”

    I looked over the bar and saw FW retreating into the kitchen, carrying the three meals. M stormed up to the bar.

    M: I am refunding those three meals, and you are leaving this building right now.
    SC: NO! I’M NOT!
    M: Yes you are!
    SC: YOU FUCKING SLUT! YOU FUCKING USELESS SLUT! YOU FUCKED UP! YOU! NOT ME! YOU!
    M: There’s the money for the three meals. Now get out.
    SC: FINE! BUT YOU WILL REFUND THE KIDS MEAL AS WELL YOU FUCKING BITCH!!!!
    M: You. Did. Not. Order. A. Kids. Meal!

    M did a print out.

    M: See this? This is your order history. No kids meal. That’s why you didn’t get a kids meal, and that is why you are not being refunded for a kids meal.

    At this point, the mother and the two kids approached the bar. The 12 year old girl was still screaming. She had her face partially buried into her mum’s chest. I could see right away that she was faking it. Seriously. She had this look in her eye. There were no tears. She was just scrunching up her face and screaming while the mum stroked her hair.

    SC: THAT CUNT FUCKED UP MY ORDER!!

    He pointed at ME.

    Me: Me?!! I had nothing to do with your order! Don’t you dare use that language towards me!!

    I started to step away before I said anymore, because I knew it would have made the situation worse.

    CW: It was me that served you!
    SC: FUCK OFF YOU LITTLE GAY BOY CUNT!
    M: GET OUT OF THIS PUB RIGHT NOW!
    SC: DON’T YOU WORRY! WE WON’T EVER COME BACK!
    M: Good! If I see you so much as glance at this building, I will call the police! Now get out!
    SC: I WON’T BE NEAR THIS SHITHOLE EVER AGAIN!
    M: OK then.
    SC: FUCKING SLUT!
    M: I thought you were leaving.
    SC: I am.
    M: OK.

    He stood there shaking.

    SC: COME ON KIDS! LET’S GET AWAY FROM THESE FUCKING CUNTS!

    He grabbed the 12 year old girl and carried her to the door. She buried her face in his shoulder and carried on screaming, whilst looking back on us with an evil look in her eyes.

    It was so fast, and it was so unbelievable. I couldn’t believe M’s restraint. If it was me, I would have actually hit him. Seriously. The unfortunate thing about putting this into a thread is that sometimes a lot of the atmosphere is lost. I mean it guys, it was in my top five worst SC’s I’ve ever seen.

  • #2
    No, you didn't lose any of the atmosphere, I could picture it quite clearly in my mind's eye. Freaking scary. Worse that he's trained his children to be as rotten as he is.

    I think I would have called the police the moment he started bellowing. (You have cameras, right?) I hope M informed the other pubs about the Family From Hell; a little advance warning would save a lot of headache for a lot of people.

    I'm glad you and your coworkers are okay, and I hope and pray you never see these psycho parasites again.
    I don't have an attitude problem. You have a perception problem.
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    • #3
      Holy fucking shit! I would've called the cops on him.
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      • #4
        I'm amazed somebody (staff ... customers ... passersby!) didn't call the police when it became obvious the guy wasn't going to stop bellowing and cursing. This is probably how he gets free stuff in a lot of other places. And I agree that hopefully M gave a heads-up to other pubs.

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        • #5
          It's obvious this is something they do regularly in order to get free food. They have it planned right down to an artform (a nasty artform). They expected the manager to comp them the kids meal to make them shut up. Bet they were really mad once they realized their game wasn't working in your pub.

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          • #6
            So this complete rotten asshole of a customer has a plan to get free food:

            Order 3 meals and claim they ordered a 4th in order to gain enough sympathy to be refunded for the meal.

            Alright, that's their scheme... it sounds like a somewhat reasonable plan that will probably work 1 out of 10 times. At the very least, their fourth meal will be free.

            The execution of this plan, on the other hand, is probably among the worst I've seen from a scammer like him. "Alright, so my daughter will cry about her lack of a meal, and I'll make a scene that will make me look like a complete dipshit... yeah, that'll completely gain me enough sympathy for a free meal."

            Well, he was partially correct, I guess. He did get a free meal. Too bad he didn't get to eat it.
            Fiancee: We're going to need to do laundry. I'm out of clean pants.
            Me: Sounds like a job for Gravekeeper!
            Fiancee: What?!
            Me: Nevermind.

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            • #7
              A well rehearsed scam if ever there was one... Kudos to M for calling them on it, and tequilas all round for you & your cow-orkers for having to deal with it!
              This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
              I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

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              • #8
                Quoth Pixilated View Post
                I'm amazed somebody (staff ... customers ... passersby!) didn't call the police when it became obvious the guy wasn't going to stop bellowing and cursing. This is probably how he gets free stuff in a lot of other places. And I agree that hopefully M gave a heads-up to other pubs.
                Like I said in the post, it happened VERY quickly. CW and I were still trying to work out what to do by the time it was over. As soon as they left I blurted out "What the fuck just happened?!" Fortunately, my outburst amused the customers at the bar area and managed to remove a lot of the shock.

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                • #9
                  Quoth customersruinmylife View Post
                  Like I said in the post, it happened VERY quickly. CW and I were still trying to work out what to do by the time it was over. As soon as they left I blurted out "What the fuck just happened?!" Fortunately, my outburst amused the customers at the bar area and managed to remove a lot of the shock.

                  The other customers were probably wondering the same thing. Kudos to M for not buckling under to their nasty little art form, as Teskeria called it.

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                  • #10
                    This is a story my mum loves to tell;

                    We were at a bar/restaurant and I was sitting there coloring all happily and waiting for the food to come. Little girl at another table starts to SCREAM.

                    Lots of bellowing and demanding of free food to be had, until you hear my very high childish voice; "I can cry better than that!" and then proceed to do so, tears and everything. The other family apparently sprinted out, and there was much laughter all around.

                    I always get really embarrassed at that story.

                    Seriously though, they should really get banned and the warning go out to every food serving establishment about this family. It's B.S. in a bucket with holes, spilling all over the floor of businesses just trying to turn enough profit to continue serving customers who appreciate it.
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                    • #11
                      Boy, that was spooky! I agree, a phoney scam well-rehearsed.

                      I hope that perma-ban stays in place, and if they show up again the cops get called immediately.

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                      • #12
                        Definitely a well rehearsed, often used scam. How the heck does a normal person "forget" he has four members in his family, and only order three meals? Nope, i don't buy it. Obvious scam, he said/she said about whether he ordered it or not, kid totally devastated over no meal - yep, they just wanted the whole meal comped, figured they'd get it either as a "customer's always right" gesture or just th shut the kid up. Thing is, if the Dad learned to STFU with the bellowing & intimidation, they just might win now and then out of sympathy for the poor crying child.

                        Too bad there's not enough there to call child services about - teaching a 12 year old to fake cry to scam a meal has got to some of the worst parenting I've ever seen, barring out & out abuse.

                        Madness takes it's toll....
                        Please have exact change ready.

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                        • #13
                          You do get the "special" ones CRML.

                          Yeah, their scam is sucky, but it, probably, has worked in the past, so they keep trying it.

                          At least they got the banhammer used on them.
                          "Life is tough. It's even tougher if you're stupid" Redd Foxx as Al Royal - The Royal Family - Pilot Episode - 1991.

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                          • #14
                            Quoth AmbrosiaWriter View Post
                            This is a story my mum loves to tell;

                            We were at a bar/restaurant and I was sitting there coloring all happily and waiting for the food to come. Little girl at another table starts to SCREAM.

                            Lots of bellowing and demanding of free food to be had, until you hear my very high childish voice; "I can cry better than that!" and then proceed to do so, tears and everything. The other family apparently sprinted out, and there was much laughter all around.

                            *snip*
                            Even better than being shown up by adults is being shown up in an obviously spontaneous incident by a child ...

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                            • #15
                              Ugh, I've seen those "rehearsed" scam families before. Assholes.

                              I'm AMAZED at how well you guys handled it. I would've called the cops.
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