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why don't they listen??

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  • why don't they listen??

    Our carbonation is out. I have been having the same conversation ALL DAY. The SC orders soda and I tell her there isn't any. The responses is "No soda?" What did I just say? I say "no." Dhe just stands there looking at me funny and I have to explain "We have it, but it's flat." Another thing is the other day (I heard via my coworker, whom the SC directed the question to) is that we were out of pretzels and whomever was working--me? I don't know--told the woman we were out. So the SC told the CW I got this from "Why would she tell me there are none when they're right there? (referring to the display plastic pretzels, which are too perfect). So she thinks we're lying about pretzels? Why would we lie about that, with the evidence on the counter?
    "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

  • #2
    I hate customers like that. They don't seem to think that occasionally, things run out.

    I use to work at Arby's back when they did the 5 for $5 deal on roast beef sandwiches. One day, right after dinner rush we ran out of beef and it would be about half an hour until we had more and we had put up a sign in the lobby and on the drive-thru menu stating just that. We still had other product, like the turkey and chicken sandwiches, the arby-q's. One "gentleman" came in and tried to order the 5 for $5 and it wen something like this:

    Me: I'm sorry sir but we are out of beef for the next 30 min.
    Him: WHAT?!
    Me: We miscalculated how much beef we'd need to cook for the day.
    Him: You are ARBY'S!! Roast beef is all you sell and YOU RAN OUT?? You aren't supposed to run out!
    Me: Cars aren't supposed to have accidents either, but they happen.

    He turned to my manager like he expected her to reprimand me.

    Her: She's right, accidents happen. Would you like to try some of our other sandwiches or would you like to wait until we have nice, piping hot roast beef out of the oven?
    Him: NO! I WANT IT NOW!!
    Her: Not an option.

    Then he stormed out. Admittedly I shouldn't have gotten smart with him, but he seemed to think that it was INCONCEIVABLE for us to run out of beef during one of the busiest times of the day during the busiest times of the year and wouldn't take "no" for an answer.

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    • #3
      It's super inconvenient, yeah, but shit happens. I went to a Subway one day where they'd run out of bread. Before the lunch rush, even. So yeah, shit really does happen. Ermagerd. So horrible.
      You really need to see a neurologist. - Wagegoth

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      • #4
        Huh, if i was the guy, I'd have been glad to know that the roast beef was fresh out of the oven, even with the wait.

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        • #5
          Quoth sstabeler View Post
          Huh, if i was the guy, I'd have been glad to know that the roast beef was fresh out of the oven, even with the wait.
          This. Now I want Arby's!! Mmmmm beef and cheddar...
          When you start at zero, everything's progress.

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          • #6
            Same here. Not so much Arby's, as Togos - I've seen people get pissy that they have to wait for their hot pastrami. Me, I'm delighted to see that they're heating it up when I order it.
            The Case of the Missing Mandrake; A Jude Derry, Sorceress Sleuth Mystery Available on Amazon.

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            • #7
              Quoth blas View Post
              It's super inconvenient, yeah, but shit happens.
              I wasn't going to bring it up, but now that you mention it, I wondered if maybe the SC's thought the products could just be pulled out of that certain "opening" on demand.
              "Ignorance is no excuse for a law."
              .................................................. ..................- Alfred E. Newman

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              • #8
                Quoth MoonCat View Post
                Now I want Arby's!! Mmmmm beef and cheddar...
                You and me both. Om nom nom nom....
                Aerodynamics are for people who can't build engines. --Enzo Ferrari

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                • #9
                  I want a soda made entirely of syrup.
                  Knowledge is power. Power corrupts. Study hard. Be evil.

                  "I never said I wasn't a horrible person."--Me, almost daily

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                  • #10
                    Well, come to my store. Thanks for always making me .
                    "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

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                    • #11
                      Quoth Irving Patrick Freleigh View Post
                      I want a soda made entirely of syrup.
                      Don't you mean a Squishy from the Quicky Mart?????

                      Thank you. Come again.
                      I'm lost without a paddle and headed up SH*T creek.
                      -- Life Sucks Then You Die.


                      "I'll believe corp. are people when Texas executes one."

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                      • #12
                        When a kebab shop opened this year they ran through 2 weeks worth of kebab meat in 2 days and kept having to do emergency supply runs I guess in a tiny town like mine we really missed kebabs. The only way we could get kebabs until 14 months ago was to drive an hour away. The new curry places and chinese takeaway which opened also this year had the same problem but not as bad for a few months.

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                        • #13
                          Quoth Irving Patrick Freleigh View Post
                          I want a soda made entirely of syrup.
                          As long as you don't run into any boy scout recruiters...

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                          • #14
                            Quoth Irving Patrick Freleigh View Post
                            I want a soda made entirely of syrup.
                            Such a thing has never been done!
                            PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

                            There are only Four Horsemen of the Apocalypse because I choose to walk!

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                            • #15
                              Quoth Jay 2K Winger View Post
                              Such a thing has never been done!
                              *slaps a twenty on the counter

                              Just make it happen.
                              Knowledge is power. Power corrupts. Study hard. Be evil.

                              "I never said I wasn't a horrible person."--Me, almost daily

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