What is your most problematic SC ?

[csdrone]

DON'T YOU KNOW WHO I AM? are my favorite SC's. Um no I don't know you by name AND face. I am starting to recognize people (funny how the folks I know pretty well are kind enough to hand over ID) but don't know every single customer. Of course being known as the asshat who yelled at me may be the goal of the SC's.

[pbmods]

The Register Display Pop Quiz

My favorite SC comes in two flavors:

- The kind that doesn't look at the register display once, and then once you tell her the amount, she demands to know how much EVERYthing cost. This is frequently prominent in the 'Coupon Lady' customer type.

- The kind that scrutinizes the register display as if you and the rest of the entire store are trying to cheat him, and the cash register is his only friend in this conspiracy. Whenever something doesn't ring up at a price he feels like paying (e.g., he got the wrong brand that isn't on sale), he gets all excited 'cause he CAUGHT US! Incidentally, when this happens, he almost never decides to purchase it anyway, nor does he offer to put it back to make up for HIS mistake.

My second favorite SC is the non-English speaker. It takes 10 minutes to buy a coke, and they just stare dumbly at everything you say. If we are required to be able to use basic phrases in *4 different languages* to help people *order photos* (not just buy groceries but place photofinishing orders!), they should at least be forced to learn enough English to buy something and respond to basic questions.

[0oAmericanGirl]

I think it was the organic food lady, we would special order her stuff in but she would constantly complain about getting more stuff. She was such a bitch, if you're only eating organic food then shop at the organic supermarket!

[Confuzed-Monkey]

A while back one of my favorite customers came in. I use this saying sarcastically. I really hate dealing with this guy.

Some background.
He and his wife are known by name in the store. But not because they are liked, or are good customers. Just the opposite, most of us associates avoid these people like the plague. They were kicked out of the local Home Depot , permanently. That's Bad. They will haggle everything they touch in the store. They order Special Order items, then return them claiming it is the wrong thing. Then when the price drops, they come back and buy it. They once returned an order of over $8,000 dollars, and did the same thing. Buying it back at a fraction of what it was. (It's not your typical items, they usually get stuff only they will use or can use)
--Where I work, Lowe's , Special Order items cannot be returned to the manufacturer so we have to sale them. Often at a considerable discount.

No one likes to see them come in.

Once the wife threw a tantrum in our plumbing dept because she wasn't going to get a discount. This was out loud, screaming like a four year old " I WANT A DISCOUNT!!!" , stomping her feet too. (I know, oddly enough, management backed the associates up on this one).

Why haven't WE banned them? You know the answer to that.

But on to the story.

The guy came into my appliance dept Wednesday. I was dreading it, but he started asking me some questions. He was looking at some of the Roper(cheap Whirlpool) washers and dryers. He started asking about price matching. I gave him some short answers. Then he asked about the current Home Depot ads. They have 10% off all appliances. In an email, it said to only match that if a customer requests. So, unfortunately I had to tell him that we will match it. He leaves for a little while, then comes back.

He says "I want this washer." Pointing to the Roper. Then he says, "I have some other stuff to get."
I say,"We can put this in the computer, and when you are finished you can tell the cashier you have an appliance invoiced as well."
He says, "No, I want to put them on the same ticket so I get 10% off them too."
(Not appliances mind you)
I laughed and said "It doesn't work like that."
He said he had to do some shopping and left. Fortunately he didn't come back by.
That is one sale I am NOT sorry I missed.
I believe that I can get along with pretty much anyone, but this guy is the defintion of Jacka$$.

When employees know you by name, and warn other employees not to help you, that is the epitamy of Sucky Customer.

Confuzelled Monkicus

[Imogene]

Okay, here's one of the most problematic SCs who ever walked through the door of the Chesterfield store, in fact, more than once a week. He was a regular, and worked up in the food court.
Every week, like clockwork, here he'd come, right in the door, straight up to me at the desk. "What's new this week, Juwl?"
M: *point at New Release wall* "Hell, how many times have I told you that, R (for now, that'll be him)?"
R: "Every week."
M: "Why do I keep having to tell you that?"
R: "Dunno."

He'd bug me every chance he came in the store, with things like "Do you guys carry the live action Kekko Kamen?" M: "No... hell, we can't even order it.", "I want to order *this Hentai*." And of course, with me as the anime geek of the store, I was usually the one who had to order those for him... he'd gotten in trouble for asking one of our sweetest employees to order his porn for him, as she was underage, so I had to take over those duties... or "Where's my order of DragonBallZ?" M: "Comes out on Tuesday, R. You can buy it then." R: "But I preordered it!" M: "Yup, you'll still have to wait until Tuesday. Preorder just guarantees you'll get a copy."

As I pointed out above, he got in trouble for getting our underage coworker to order porn for him. This story came as no surprise to us when, one day, our ex-Assistant Manager, Goth Boy, came into the store, and started chewing the fat.
In his rambling, he mentioned R had been banned from Hot Topic.
"What for?" We asked, as we were stupid, stupid people, with our noses in places they shouldn't have been.
Goth: "He was being rung out, by one of my female coworkers, who is 16. She finished the transaction, and he asked her if he could do a photoshoot with her, and 'clothing's optional'. "

He also got in trouble once for attempting to lean over the counter at Sbarro's and swipe a freshly made pizza from under their glass counter... got caught, as there were four or so employees working right behind the counter at the time...

[SonOfSpam]

I had one old codger come up to me with a pack of Energizer AAA batteries and tell me that he wanted the "other price" on the sign. I didn't know what the heck he was talking about so I asked him to show me where he got them. He lead me back to the battery bin, filled with packs of AAA, AA, and D batteries all from Duracell and Energizer. Apparently the Energizer AAA packs cost slightly more than the AA packs (like 20 cents) and this guy was raising hell about it, he thought that it was ridiculous that he had to pay more for less battery power and apparently whatever podunk store he bought his batteries at the AAA always cost less. I thought they probably were mispriced but there was nothing I could do about it, my manager was responsible for pricing this stuff so I told him to go talk to her. But he wasn't moving, he said that I should be the one to mark the price down. To give you an idea of how little I gave a shit, it was the end of the day, less than an hour until closing, I had worked 11 hours and had little more to eat than a piece of pizza. I was exhausted and didn't know what to tell him, so I just said "Look man, just pay the extra 20 cents or take it to the manager, I can't help you." He scrunched his face up, (I think this was his "mad face") grabbed his batteries out of my hand and stormed up to my manager muttering about "Young punks." I desperately wanted to flick him off but there were too many other perspective redneck-er customers around.

[Worker-Intellectual]

The Christmas crowd. Strangely, the people trying to get a discount on a Christmas tree for some idiotic reason don't have much Christmas spirit... go figure

[Worker-Intellectual]

Apparently the Energizer AAA packs cost slightly more than the AA packs (like 20 cents) and this guy was raising hell about it,

Don't AAAs usually cost a bit more than AAs?

whatever podunk store he bought his batteries at the AAA always cost less.

This podunk store wouldn't happen to be all our biggest competitors, Everywhere Else, would it?

[K245five]

Psychoshopper!!!

By far the most problematic customer I ever had was an old guy we employees dubbed "Psychoshopper".

I posted about this guy in the old boards. He even ended up in War Stories. He was in his early 70's, but was very fearsome because he was 6'4" or so and weighed roughly 240 lbs. Plus, he had a really loud gravelly voice. The main thing was that even a blind man could see that this guy was extremely paranoid and a chronic rageaholic. This guy always carried a suitcase under his buggy, and after checking out(bagging his groceries on his own because he thought the baggers would "contaminate" his groceries) would put his groceries in a black trash bag so his neighbors couldn't see what he bought so that they could call the store and tell the store not to carry those items. He even thought Mgmt. was keeping a list of all his purchases.

Plus, he had his "rages". Once, workmen were working on freezer doors where he wanted to grab a frozen TV dinner. He ripped open one door and slammed it so that next six up the line popped open. Another time, he came in and grabbed a cart and a paper. When some elderly women were blocking his orginal path, he yelled "DAMMIT!", threw the paper in the cart, and jerked the cart around and stormed off in the opposite direction.

Overtime, his condition worsened, and he was developing an area wide reputation for his paranoia and rages. He was barred from Lowe's for taking a lumber cart and slamming it against a cart return stall several times and then flipping it on its side in the parking lot. He was kicked out of another Department store nearby for taking a phillips screwdriver and stabbing holes in a wall. He was barred from another grocery store AND the entire shopping plaza it was located in for threatening the life of a Front End Manager because she wouldn't open up a till just for him. He was afraid of "contamination", and our store would always comply just so he wouldn't go off. The FEM refused to come into work for several days, calling in "sick" when in actuality she was scared to death of this guy. Well, the SM and her talked and the SM rearranged the schedule so many large male employees were up front when she was on duty. The next time he came in, SM was alerted and he called the State Police. They met Psychoshopper at the door and informed him he was permanetly barred from the store and the plaza and if he was seen on the premises again, he would be arrested on the spot.

Also, he trashed his apartment because he thought somebody broke in and TOOK A SHAVE!!! He had shaved earlier, and put his shaving kit in a different place. When he came back from some errands, he saw the kit in a different place, and went nuts and destroyed the place.

Because of this, he was living in a local road side motel and using a credit card to pay his rent. When the card was maxed out, they proceeded to kick him out, and he went berserk. This time, the motel Mgmt. didn't mess around and they immediately called the State Police and had him taken away. Psychoshopper was taken to a local mental health unit at the hospital, declared legally insane and eventually placed in a special care nursing home. He was so doped up on meds that he spent most of his time either in his bedroom or in the La-Z-Boy way back in the corner of TV room cross-eyed and drooling. So far as anybody knows, he's still there to this day.

I assure you, I couldn't make this up if I tried!!!

[susan]

When I was in the call center it was people ordering remainders to be shipped through the mail all the while paying a ridiculously low shipping fee, yet complaining because a corner was dented or a spine slightly crushed. If you want it in perfect condition get off your butt, go to Borders and pay full price!!

Now that I am in the bookstore, it is people who complain about remainder marks, period. Why do you think our books are so cheap? Because they are remainders!!!! Do you want a cheap book or do you want a perfect book? Gah!

[SonOfSpam]

Don't AAAs usually cost a bit more than AAs?



This podunk store wouldn't happen to be all our biggest competitors, Everywhere Else, would it?

AAAs usually do cost more if there are more in the pack, I think these had the same amount of both types, but it was a while ago and I haven't bought batteries in a while so I don't know. And yes, Podunk Store Incorporated has all the shopping needs of all the pissed off SC's in the country

[Mango]

For me, it's what a good friend of mine likes to call 'the power-talkers'. We have one customer that came in just last Monday. He talked to our front-desk guy for a good 15 minutes, then asked for me, by name no less. He talked to me for between 25 and 30. During this time, we said absolutely nothing, just nodded in the right places. I had my mouth closed the entire time after 'good morning'.

[RecoveringKinkoid]

Had a power talker that used to come into the film lab I worked at. Man, that guy could trap you and talk to you till you were ready to put a bullet in your own head. He used to especially love to trap the boss and talk to him. It got so bad whenever he walked in, one of the front counter guys would immediately send a message to the back that Mr. P was up front, for God's sake, Boss, hide! Quick!

Usually Boss would sneak out the back and run away until the coast was clear.

One day, we were getting ready to have a store meeting, and the front counter guy called the boss's secretary and pretended to be this guy.

FCG: Let me talk to Boss!
Sec: He's not here.
FCG: Please! It's important!
Sec: I'm sorry, we're getting ready to have a meeting.
FCG: Let me talk to Becky, then!
Sec: She not available, either.
FCG: Please! I'll shave my legs for you!
Sec:

[tensaineko]

mine have to be the entitled itg and ddr kids who , due to previous management, think they own the arcade and talk crap on us at http://ddrkc.us/boards/viewtopic.php...=asc&start=440

they came into the arcade tonight, asked us to turn up a game again, got told no again
(its out of our hands, DM says where the volume goes) so they all huddle by tekkin, the one who askedus to turn it up (who also tries to rally everyone on their board to go to another arcade, why does he still bother us?) wasen actually "shaking with anger" turning red and "mean glaring" in the general direction of the ITG game. so he turns to me and asks me if the "toolbox" manager hates him and i explain ho he has done nothing wrong, he dosnt like this, one kid turns around and says "remember, they drink zima HAR HAR HAR!!" (no one there drinks zima, they are dilusional) and then the only thing i here is a rush of primitave grunting-like "uh hes a douchebag uh" so i turned on my heel and left before my brain melted. why can they not just go to those "everywhere else" arcades and LEAVE ME ALONE!!! we dont need their mommy and daddys money that bad

[RailroadMonster]

Mmm

I often find steaks strewn about in the pet supplies aisle, or even worse, the cleaning product aisle.