Guest: Dave, I am furious. I am here now and I just found out that if I had rented with your competitor, I could have gotten a comparable unit for $400 cheaper
Me: ok
Guest: When I spoke to the girl who took my booking, she assured me I was getting the best deal. WHY THE HELL DIDNT SHE TELL ME I COULD HAVE GOTTEN A BETTER RATE ELSEWHERE?
Me: we dont know their rates
Guest: well dont you think she should have found out? If I could have gotten a better deal somewhere else, she should have told me so. You ripped me off and I intend to report it to the better business bureau. Dont you people have a conscience?
Me: well ma'am you agreed to pay that rate
Guest: yea because you lied and said I was getting the best deal. I want a full refund of my money plus 10% for being lied to
Me: we can possibly give you a refund but we arent giving you anything in addition to that
Guest: by God, yes you are.........you have ruined my vacation. You know we are on a budget and money is tight and we are watching every dime. All we wanted was the best deal. We couldnt put the girls in ballet this year because we wanted to take them to the beach and if it hadnt been for you crooked assholes, we could have had them in ballet. I wish you could have seen the look on my 8 year old's face when my husbasnd and I had to tell her we couldnt afford ballet any longer. Does that make you feel good that you made an 8 year old cry?
Me: ma'am this was your choice
Guest: you dont get it, do you? You know what Dave, you disgust me. She lied to me and you're trying to rationalize it. You should hang your head in shame. You are an absolute loser which is why I'm sure you cant get a better job than the one you've got. You know what I am through with you. The sound of your voice makes my skin crawl. Goodbye.
Me: ok
Guest: When I spoke to the girl who took my booking, she assured me I was getting the best deal. WHY THE HELL DIDNT SHE TELL ME I COULD HAVE GOTTEN A BETTER RATE ELSEWHERE?
Me: we dont know their rates
Guest: well dont you think she should have found out? If I could have gotten a better deal somewhere else, she should have told me so. You ripped me off and I intend to report it to the better business bureau. Dont you people have a conscience?
Me: well ma'am you agreed to pay that rate
Guest: yea because you lied and said I was getting the best deal. I want a full refund of my money plus 10% for being lied to
Me: we can possibly give you a refund but we arent giving you anything in addition to that
Guest: by God, yes you are.........you have ruined my vacation. You know we are on a budget and money is tight and we are watching every dime. All we wanted was the best deal. We couldnt put the girls in ballet this year because we wanted to take them to the beach and if it hadnt been for you crooked assholes, we could have had them in ballet. I wish you could have seen the look on my 8 year old's face when my husbasnd and I had to tell her we couldnt afford ballet any longer. Does that make you feel good that you made an 8 year old cry?
Me: ma'am this was your choice
Guest: you dont get it, do you? You know what Dave, you disgust me. She lied to me and you're trying to rationalize it. You should hang your head in shame. You are an absolute loser which is why I'm sure you cant get a better job than the one you've got. You know what I am through with you. The sound of your voice makes my skin crawl. Goodbye.
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