its your responsibility

[JuniorMintz]

Not by much, especially when you have to hit shift *three* times like you do.

[Ree]

Only his sucky customers call him Dave.

Oh, and haven't you heard of caps lock?

[blas]

I just hit CAPS...

Kind of like when you were in trouble as a kid and your mom called you by your first and middle name.....Dave is his name when he's in trouble!

[Auto]

Guest: When I spoke to the girl who took my booking, she assured me I was getting the best deal.

Dave's callers are all world-class shits but doesn't this guy have have a tiny tiny right to be pissed?

Was he right that he was told this? Or is it just more of his bullshit?

[computeraide]

Dave's callers are all world-class shits but doesn't this guy have have a tiny tiny right to be pissed? Was he right that he was told this? Or is it just more of his bullshit?

The co-worker PROBABLY meant that the person was getting the best deal for -their company-. As in: This was one of the least expensive rental properties that they contract with, and they were giving them the best rates for that particular property that they could.

It sounds like the customer was trying to twist that around to accommodate their EW-desire to get a free vacation and some money on top of it.

[Setsunaela]

yeah in all likelihood the "best deal" referred to within the company, the best rental property for the money at the time..

[malmalthekiller]

I don't know how you keep doing your job.

[hotelnpa]

When we give someone the best possible rate, it's OUR best possible rate. Of course competitors will have different rates, even similiar places have different rates.

As for the name thing, (calling him Dave) I get that alot when customers are being pissy. They see my name tag, and say "Well, (my name), that's not right!" OR When on the phone, we give our names out in the greeting and some will use my name as well over and over again. In those cases too, it's usually someone being sucky.

With the type of customers Dave gets, I can see it happening. It's kind of like a dehumanizing/talk down type of thing.

[taxguykarl]

Wait a minute...Let me get this straight.
SC is on a budget and chooses a vacation rental over say an all-inclusive or a cruise or even a camping trip.
SC does not shop around 'til after committing to VRS's deal.
SC voluntarialy makes a trade-off between a beach vacation and a child's ballet lessons.

And the situation is VRS's fault?! I get it logic does not apply to SC's.

I sometimes wonder how you get through the day, Dave. My job is largely seasonal, so I only have to deal with them 3 moths a year.

[depechemodefan]

Dave's callers are all world-class shits but doesn't this guy have have a tiny tiny right to be pissed?

Was he right that he was told this? Or is it just more of his bullshit?

I kind of see that a tiny bit also. Maybe the guy thought VRS's agency would keep on top of what agency is cheaper. There are some (tiny amt) that will say, "So and so is cheaper" mostly to give good customer service. Or they want to shaft their own company.

But yeah, guy was being an asshole about it. He should chalk it up to "I've paid to learn this lesson" then just blame this on someone else.

I guess his daughters have to join the cheerleader squad, a la "Bring iT On". Though I imagine if the parents hadn't traded in their 2007 Land Rover Range Rover-V8-4WD Utility Supercharged Sport with winch, Luggage Rack, Fixed Running Boards, Snow Plow Pkg./Plow and Rear Entertainment System for a Select 2009 Hummer H2 Luxury Cars Trim, 4WD 4dr SUT Adventure, then the kid would have ballet lessons.

Or if they didn't decide to buy a new living room set, they could afford the lessons.

Or hell, why not stop shopping at Neiman Marcus, and shop at Wal-Mart? The money will be rolling in!

[Irving Patrick Freleigh]

Dave's callers are all world-class shits but doesn't this guy have have a tiny tiny right to be pissed?

Nope. Nein. Zip. Zilch. Zero. Nada.

It's borderline mentally handicapped to expect a company to tell its customers that they can get a better deal with a competitor, and I for one would not expect them to do so just because other companies might.

[Alpha Strike]

Dave's callers are all world-class shits but doesn't this guy have have a tiny tiny right to be pissed?

Nah. It's foolishness in the extreme to expect a for-profit business to do something that's going to cut into their bottom line - like finding out a competitor's prices and then telling them to a potential customer - especially in today's economy.

The smart thing would have been for the SC to price-shop; that way he knows what the best deal is. Or, if going on this vacation really meant his kids couldn't have ballet lessons, maybe he should have considered either no vacation or a less expensive one.

Either way, it's the SC's responsibility to make sure his money is spent wisely, not someone elses.

[Seshat]

If I recall correctly, VRS (or Dave) has stated previously that the vacation rentals his company has are well and truly on the expensive side, in an expensive resort area.

So the customer in the OP could have just chosen a cheaper area. Or a caravan in the expensive area.

[JuniorMintz]

Only his sucky customers call him Dave.

Oh, and haven't you heard of caps lock?

Which you still have to turn on *and* off, equaling five key strokes versus only four for Dave...

Yea, that's right, I win. What are ya gonna do about it?!?

[KrytenKoro]

The D in Dave needs Shift as well, so it needs at least five keys.

Bwahahaha