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So...Las Vegas. Working in Sin City is certainly unique. More unique in that I work Night Audit at a hotel, which means that, at any point in time, I can be sure of two things: 1) Someone, somewhere in our hotel, is having sex, and 2) I will get at least one weirdo or creepy guy every shift. It's like clockwork, I swear. Clockwork covered in unmentionables.
Anyway, this is one of the stories I'll always remember, and I knew you guys (and gals) would get a kick out of it.
About 3-4 months ago, there was a group of company employees staying at our establishment. Quite a big group, and their rooms were all being billed to one card (the group master). Now, usually, a group billing means we put a "stop charge" on the rooms, so that they can't order movies/make phone calls/etc.
If they like, they can put a credit card on file for said items, and those will be billed to them separately.
This time, though, the group master gave permission for his employees to order a movie (NORMAL movie) and get some snacks if they wanted, which I thought was very nice of him.
So the group has a nice stay for two days, and checks out in the morning. Everyone is fine with the room...except for one guy. Tall, probably late 60's. He walks up to the front desk, and he has that LOOK in his eyes...the one that says "I ordered porn and I don't want anyone to know about it." Anyone who has worked in a hotel knows exactly what I'm talking about. The following conversation took place...
Me = Duh
COG = Creepy Old Guy
Me: "Good morning, sir."
COG: "Hi, uhhmmm...I have some movies I need taken off my room bill."
Me: "Okay, let me pull your room up...what was your room number?"
COG: *gives room number*
Me: "Alright...looks like there's total movie charges of $147.56. Did you want those taken off receipt A and moved to receipt B? I'll just need your credit card, or I accept cash payment."
COG: "I, uh, I don't have a card. Or cash."
Me: "...okay, what would you like me to do?"
COG: "I need you to take the movies off. Completely."
Me: "...just a moment."
At this point I walk in the back office to check his movie purchases. Our computer system will show the title of the movie, the cost, and how long it was watched. Generally, if a movie is viewed for less than 10 minutes, the movie can be refuted. This, however, does not apply to adult movies. Because 10 minutes is plenty of time to...you know.
Sure enough, this guy has ordered NINE pornos in two days. On the credit card his boss has on file for the room. They were...diverse. I think he watched our entire catalog. Movies meant for BOTH sexes...
In short, no way I'm removing almost $150 in charges.
Me, walking out to the desk: "Okay sir, it looks like those films were all viewed for more than 10 minutes, and thus can't be refunded. I can take a credit card or cash, if you like, otherwise those will be charged to the credit card on file.
The Creepy Old Guy starts freaking out.
"I need those taken off!" he says.
"Sorry sir, I can't do that."I replied.
The guy kind of mumbles for a minute, then turns and walks away, talking to himself.
I mean, really...9 adult flicks? In 2 days? Didn't this guy do any actual work?
Needless to say, that guy probably wasn't with that company for very long after that....
Anyway, this is one of the stories I'll always remember, and I knew you guys (and gals) would get a kick out of it.
About 3-4 months ago, there was a group of company employees staying at our establishment. Quite a big group, and their rooms were all being billed to one card (the group master). Now, usually, a group billing means we put a "stop charge" on the rooms, so that they can't order movies/make phone calls/etc.
If they like, they can put a credit card on file for said items, and those will be billed to them separately.
This time, though, the group master gave permission for his employees to order a movie (NORMAL movie) and get some snacks if they wanted, which I thought was very nice of him.
So the group has a nice stay for two days, and checks out in the morning. Everyone is fine with the room...except for one guy. Tall, probably late 60's. He walks up to the front desk, and he has that LOOK in his eyes...the one that says "I ordered porn and I don't want anyone to know about it." Anyone who has worked in a hotel knows exactly what I'm talking about. The following conversation took place...
Me = Duh
COG = Creepy Old Guy
Me: "Good morning, sir."
COG: "Hi, uhhmmm...I have some movies I need taken off my room bill."
Me: "Okay, let me pull your room up...what was your room number?"
COG: *gives room number*
Me: "Alright...looks like there's total movie charges of $147.56. Did you want those taken off receipt A and moved to receipt B? I'll just need your credit card, or I accept cash payment."
COG: "I, uh, I don't have a card. Or cash."
Me: "...okay, what would you like me to do?"
COG: "I need you to take the movies off. Completely."
Me: "...just a moment."
At this point I walk in the back office to check his movie purchases. Our computer system will show the title of the movie, the cost, and how long it was watched. Generally, if a movie is viewed for less than 10 minutes, the movie can be refuted. This, however, does not apply to adult movies. Because 10 minutes is plenty of time to...you know.
Sure enough, this guy has ordered NINE pornos in two days. On the credit card his boss has on file for the room. They were...diverse. I think he watched our entire catalog. Movies meant for BOTH sexes...
In short, no way I'm removing almost $150 in charges.
Me, walking out to the desk: "Okay sir, it looks like those films were all viewed for more than 10 minutes, and thus can't be refunded. I can take a credit card or cash, if you like, otherwise those will be charged to the credit card on file.
The Creepy Old Guy starts freaking out.
"I need those taken off!" he says.
"Sorry sir, I can't do that."I replied.
The guy kind of mumbles for a minute, then turns and walks away, talking to himself.
I mean, really...9 adult flicks? In 2 days? Didn't this guy do any actual work?
Needless to say, that guy probably wasn't with that company for very long after that....
).
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