This is from years ago when I was assistant manager at a large movie theatre chain. I don't know what reminded me of it, but I figured I'd throw it up here because it still makes me chuckle from time to time.
Me: Hi, how can I help you?
SC: Yeah, that movie was complete fucking shit. I want my money back.
Me: Do you have your stub?
SC: Yeah
Dude hands me the stub, the movie had started and ended... Might I add it ended about 3 hours before he came to me.
Me: Did you sit through the entire movie?
SC: Yeah, but since it was so fucking bad I decided that you guys owed it to me and I went and just sat in another movie.
Me: So, you just decided to go see another movie WITHOUT paying?
SC: You owed it to me.
Me: Um... ok, yeah, I'm going to have to ask you to leave.
SC: Not without my fucking goddamn refund.
Me: You aren't getting a refund, in fact you can get out of my theatre.
SC: Fuck you, I'm not leaving without my money.
Me: Sir, let me paint a picture for you. If you go to Burger King or wherever, and decide you didn't like your food after you ate the whole thing, you aren't entitled to a refund. Services have been rendered... You'll get no such refund from us.
SC: How old are you? 14? Get me your manager!
Me: Actually, I'm 22, but thanks. And I am the manager.
Wash, rinse, repeat for about 15 minutes where he continually asked me for someone higher than me. I continued to decline to get anyone else.
SC: Give me my money back or I'm going to fucking kill you.
Me: Well then. The police are being notified that you just threatened to kill me, and since I asked you to leave and you refuse, you are now trespassing.
SC: I'm calling your bluff.
Sure enough, the cops showed up about 30 seconds later and dragged this guy out.
He actually came back and apologized later, but needless to say, my guard was up. I never got called to court or anything, so maybe they just gave him some sort of warning. I don't know.
Sigh.
Me: Hi, how can I help you?
SC: Yeah, that movie was complete fucking shit. I want my money back.
Me: Do you have your stub?
SC: Yeah
Dude hands me the stub, the movie had started and ended... Might I add it ended about 3 hours before he came to me.
Me: Did you sit through the entire movie?
SC: Yeah, but since it was so fucking bad I decided that you guys owed it to me and I went and just sat in another movie.
Me: So, you just decided to go see another movie WITHOUT paying?
SC: You owed it to me.
Me: Um... ok, yeah, I'm going to have to ask you to leave.
SC: Not without my fucking goddamn refund.
Me: You aren't getting a refund, in fact you can get out of my theatre.
SC: Fuck you, I'm not leaving without my money.
Me: Sir, let me paint a picture for you. If you go to Burger King or wherever, and decide you didn't like your food after you ate the whole thing, you aren't entitled to a refund. Services have been rendered... You'll get no such refund from us.
SC: How old are you? 14? Get me your manager!
Me: Actually, I'm 22, but thanks. And I am the manager.
Wash, rinse, repeat for about 15 minutes where he continually asked me for someone higher than me. I continued to decline to get anyone else.
SC: Give me my money back or I'm going to fucking kill you.
Me: Well then. The police are being notified that you just threatened to kill me, and since I asked you to leave and you refuse, you are now trespassing.
SC: I'm calling your bluff.
Sure enough, the cops showed up about 30 seconds later and dragged this guy out.

He actually came back and apologized later, but needless to say, my guard was up. I never got called to court or anything, so maybe they just gave him some sort of warning. I don't know.
Sigh.

Comment