
Woman comes in looking for a bolero/sweater jacket. I show her what we have.
She tells me this little gem: "I just want to let you know, I don't pay full price for anything. Sorry."

She finds one she likes, and asks me to unbutton it for her. No prob.
She tries it on, then tells me to button it back up. I do this, and put it back on hanger. I start to ring her up and make sure she wants to keep hanger. She says yes, and then asks if I buttoned it. I state yes. She tells me to unbutton it as she has to pick up a cake in the morning and has to wear it tomorrow night at 8pm, and doesn't have time to deal with the button.
It gets fun right about.....here.
Me:

Her:

Her: Is that my total?
Me: Yes Ma'am.
Her: I don't want to pay that.
Me: I'm sorry. That's the total.
Her: Don't you think you should give me some sort of a discount? I don't like the button on this. Give me 10% off.
Me: I'm sorry ma'am I am not going to do that.
Her: I think I need to see a manager
Me: I AM a manager.
Her: I want another one
Me: (lying to her face

Her: So let me get this straight. I am the customer, I am not happy with the product I have here, and you are not going to do anything?
Me: I have no reason to give you a discount or an adjustment unless there is an actual problem with the merchandise.
Her: So. I have to pay this price?
Me: Yes.
(I finish up transaction)
Her: What's your name little girl? You are too young(i'm 30) and too stupid to be a manager. (I give her my name) Customer service goes a long way you little bitch. you need to go to school and learn how to treat customers that make sure you get your check. Customer service. Do you hear me? Do you get it? Do you understand?
Me:

She came back in about 5 mins later to exchange the one with the "crappy"button for the one she claimed was "dingy" and "welfare like"

Told me she didn't want it, and hoped I didn't think she was coming back in to rob the place.



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