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Okay, so most people think "video game fanatic" and associate that with a heavy-set, white American male, complete with pimples and bad people skills. This is why I'm almost a novelty at my store to many customers, as are all the other female employees at our location (we're all fairly fit, somewhat attractive girls). However, for every stereotype there is an unfortunately true example, and we employ one of those as well.
Now, I've known Ron for awhile at least vaguely, since my fiance worked with him before getting Store Manager in another location and I switched to work at his old store. He does have Asperger's, or so we believe; none of us are about to bring it up with him. We get along well, and like everyone else who works with him I tend to be a little protective of him when it comes to sucky customers. (We have to save him once in awhile or he'll break down from the stress an ignorant customer can put on him. He's been known to soil himself and burst into tears for hours on end in really bad situations.)
On to the actual story...
SC: *slams NCAA Football 2011 on the counter, looking anywhere but at Ron, who greets him happily several times before he responds with a grunt*
Ron: Hi there sir, do you have your Powerup Card tod-"
SC: Shut up and return this. I'm not spending any more of my money in this dump.
Ron: Alright then sir...may I ask what the problem with the game was?
SC: I told you to shut the F*** up, retard.
((At this point I'm paying attention, I've spun around from the back counter and I'm glaring daggers at this butthole. You don't use the R word in conjunction with Ron, it hits all the wrong chords.))
Ron: *looking hurt, but silently processes the return up to a point* Sir, it looks like your reciept is out of the thirty day policy...I can trade this in for you, but a return won't be possible. ((I looked at the reciept later, it was from LAST AUGUST. The guy must have bought NCAA as soon as it came in preowned to hold him over for Madden, then forgotten about it til just now.))
SC: *slams a fist down on the GLASS counter* YOU WILL GIVE ME MY GODDAMNED MONEY BACK OR I WILL TAKE IT BACK, RETARD.
Ron's whole face and the back of his head where turning red. That's a bad sign with him; I've seen him break down in front of customers and it usually ends up...messy.
Me: Ron, I'll take care of him. You can go on break.
((note: I'm not a manager, but Ron looks at me like one, so I just sort of take it in stride))
SC: *stares at me like I have three heads*
Me: *stares back furiously* You do not insult or threaten my coworkers. You're not getting your cash back. Take the trade credit or get out.
SC: Gimme a manager, b****. *smug*
Me: No. Get out now or I'm calling the police.
You could tell he was used to getting a manager to complain at whenever he asked. His eyes went hilariously wide and I thought he was turning into a garden sprinkler with the way he was sputtering. That mixed with the adrenaline of confronting a pretty huge guy (he was built like a quarterback with a beer gut) who obviously wanted to rip my spleen out through my throat made me start laughing, which sent him into apoplexy.
SC: You WILL get me a manager AND your corporate number! I'm gonna get your a** fired, b****!
Me: *calmly, though still giggling a little* I'm not getting you anything. Get out. Now.
Luckily he left. I know that was a stupid thing to do, and I really should have just given him his numbers and let him walk out feeling like he'd won something. But I was seeing red; Ron was in TEARS, and my only manager that day was a girl smaller than myself who is very soft spoken and deals with being yelled at almost as badly as he does.
I got a phone call a half hour or so later from the closest store; my old location. The manager on duty there (one of my best friends) was laughing about the story this guy had told him, and goes "So when did you start carrying a loaded gun? Cuz that's the story he plans to tell <district manager>."
Apparently this waste of sperm is going to accuse me of pulling a gun on him...
Now, I've known Ron for awhile at least vaguely, since my fiance worked with him before getting Store Manager in another location and I switched to work at his old store. He does have Asperger's, or so we believe; none of us are about to bring it up with him. We get along well, and like everyone else who works with him I tend to be a little protective of him when it comes to sucky customers. (We have to save him once in awhile or he'll break down from the stress an ignorant customer can put on him. He's been known to soil himself and burst into tears for hours on end in really bad situations.)
On to the actual story...
SC: *slams NCAA Football 2011 on the counter, looking anywhere but at Ron, who greets him happily several times before he responds with a grunt*
Ron: Hi there sir, do you have your Powerup Card tod-"
SC: Shut up and return this. I'm not spending any more of my money in this dump.
Ron: Alright then sir...may I ask what the problem with the game was?
SC: I told you to shut the F*** up, retard.
((At this point I'm paying attention, I've spun around from the back counter and I'm glaring daggers at this butthole. You don't use the R word in conjunction with Ron, it hits all the wrong chords.))
Ron: *looking hurt, but silently processes the return up to a point* Sir, it looks like your reciept is out of the thirty day policy...I can trade this in for you, but a return won't be possible. ((I looked at the reciept later, it was from LAST AUGUST. The guy must have bought NCAA as soon as it came in preowned to hold him over for Madden, then forgotten about it til just now.))
SC: *slams a fist down on the GLASS counter* YOU WILL GIVE ME MY GODDAMNED MONEY BACK OR I WILL TAKE IT BACK, RETARD.
Ron's whole face and the back of his head where turning red. That's a bad sign with him; I've seen him break down in front of customers and it usually ends up...messy.
Me: Ron, I'll take care of him. You can go on break.
((note: I'm not a manager, but Ron looks at me like one, so I just sort of take it in stride))
SC: *stares at me like I have three heads*
Me: *stares back furiously* You do not insult or threaten my coworkers. You're not getting your cash back. Take the trade credit or get out.
SC: Gimme a manager, b****. *smug*
Me: No. Get out now or I'm calling the police.
You could tell he was used to getting a manager to complain at whenever he asked. His eyes went hilariously wide and I thought he was turning into a garden sprinkler with the way he was sputtering. That mixed with the adrenaline of confronting a pretty huge guy (he was built like a quarterback with a beer gut) who obviously wanted to rip my spleen out through my throat made me start laughing, which sent him into apoplexy.
SC: You WILL get me a manager AND your corporate number! I'm gonna get your a** fired, b****!
Me: *calmly, though still giggling a little* I'm not getting you anything. Get out. Now.
Luckily he left. I know that was a stupid thing to do, and I really should have just given him his numbers and let him walk out feeling like he'd won something. But I was seeing red; Ron was in TEARS, and my only manager that day was a girl smaller than myself who is very soft spoken and deals with being yelled at almost as badly as he does.
I got a phone call a half hour or so later from the closest store; my old location. The manager on duty there (one of my best friends) was laughing about the story this guy had told him, and goes "So when did you start carrying a loaded gun? Cuz that's the story he plans to tell <district manager>."
Apparently this waste of sperm is going to accuse me of pulling a gun on him...
I hope the tapes back your play if he really did call up management about you.
.
I am getting to that point in my life too...a job is important and so is helping customers, but I HATE that kind of person and I especially hate it when they manage to reduce one of my coworkers/friends to a puddle of humiliation. I'm glad you have backup on this one too, so you and Ron both get to laugh at this one day. (My 24-year-old stepson probably has Aspergers...he's never been tested but he fits the criteria, and he's not really progressing much in life...it's too bad, he's extremely intelligent and a nice guy too.)
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