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  • #31
    Cookies to you, **hugs** to Ron. To the SC: What a douchewaffle (teehee I love that saying) - hope he gets his....
    Ne auderis delere orbem rigidum meum! - Don't you dare erase my hard disk!

    This is Tech Support, not Customer Service.
    What's the difference?
    We're allowed to tell you "no".

    Comment


    • #32
      One of the stores I frequent has a sign that says something like, "We treat our customers with the utmost respect, and appreciate it when they do the same." I asked the CS person if that actually helped, and she said that, yes, she's pointed to it a few times when customers start to get worked up, and it seems to calm them down. Nice to hear.
      My favorite signs are the ones at Waffle House. The ones here specify that they will NOT tolerate foul language. And there are other signs about what sort of conduct will get you kicked out.

      Sometimes I think every place needs signs like those.

      Comment


      • #33
        Quoth Rena_Muffin View Post
        Kudos. I mean, you handled it far more logically and adult than I would. I really hate bullies, and the fact he made Ron cry is unacceptable. I'm pretty sure verbally abusing an individual fits some harrassment law, but I don't really speak law jargon so I have nothing to really back this claim on.

        I think you're an awesome hero!
        Yes it does. I was in management for a few years and I had to take training classes on harassment and workplace violence. Under the law, managers are considered "agents" of the company. This means that once any single manager employed by the company is aware that a case of harassment is occurring, the company is now aware of the situation and must take measures to halt the situation immediately. This law covers harassment of employees by other employees, supervisors, vendors, customers, and anyone else whom they have contact with while on the job.

        If the company does not put an immediate stop to a situation like this, they are in violation of the law and the employee can sue. But the company is only liable if they are aware of the situation and not taking measures to stop it. So if you are ever in a situation like this you need to make sure that a manager is aware that it is occurring. Once a manger knows about it, the company is now liable if they don't stop it.

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        • #34
          Be sure that the recording is saved and not reused. You'll want to have that on hand, whether the company backs you or not. There's no telling what whopping lies the SC will tell other people, even the police.
          Labor boards have info on local laws for free
          HR believes the first person in the door
          Learn how to go over whackamole bosses' heads safely
          Document everything
          CS proves Dunning-Kruger effect

          Comment


          • #35
            Okay, so most people think "video game fanatic" and associate that with a heavy-set, white American male, complete with pimples and bad people skills.
            Quoth PepperElf View Post
            actually no... most of the video game fans I've met were military.
            We have a PS3 and I've noticed that a lot of the military games are played by military guys. The Xbox crowd is much more varied. From what I've seen and heard, there is a higher percentage of game-focused, immature types on Xbox.
            Labor boards have info on local laws for free
            HR believes the first person in the door
            Learn how to go over whackamole bosses' heads safely
            Document everything
            CS proves Dunning-Kruger effect

            Comment


            • #36
              Quoth maskedpuppy View Post
              I got a phone call a half hour or so later from the closest store; my old location. The manager on duty there (one of my best friends) was laughing about the story this guy had told him, and goes "So when did you start carrying a loaded gun? Cuz that's the story he plans to tell <district manager>."

              Apparently this waste of sperm is going to accuse me of pulling a gun on him...
              Of course he did. Otherwise he'd have to admit backing down when a female half his size stood up to him.
              The best karma is letting a jerk bash himself senseless on the wall of your polite indifference.

              The stupid is strong with this one.

              Comment


              • #37
                Kudos. And yeah, pull that tape NOW. Show it to your managers. Go after the asshole first and make a case for banning him from your store. Don't wait for him to go after you.

                Comment


                • #38
                  Quoth wagegoth View Post
                  The Xbox crowd is much more varied. From what I've seen and heard, there is a higher percentage of game-focused, immature types on Xbox.
                  This is true, but it also makes for some good therapy on a bad day. There's nothing quite like letting your snark have full reign of your mouth with some little snot who thinks to be the living embodiment of The Greater Internet Fuckwad Theory. Nothing quite like making someone ragequit just by making fun of their lack of creativity with insults.


                  PS--where were all you geek girls when I was dating? I never could talk any of the girls I knew into a romantic evening of Secret of Mana or LAN Starcraft.
                  The Rich keep getting richer because they keep doing what it was that made them rich. Ditto the Poor.
                  "Hy kan tell dey is schmot qvestions, dey is makink my head hurt."
                  Hoc spatio locantur.

                  Comment


                  • #39
                    Quoth Geek King View Post
                    PS--where were all you geek girls when I was dating? I never could talk any of the girls I knew into a romantic evening of Secret of Mana or LAN Starcraft.
                    Pretending to be guys online. For why, check out fatuglyorslutty.com (NSFW).
                    Labor boards have info on local laws for free
                    HR believes the first person in the door
                    Learn how to go over whackamole bosses' heads safely
                    Document everything
                    CS proves Dunning-Kruger effect

                    Comment


                    • #40
                      Quoth Geek King View Post
                      PS--where were all you geek girls when I was dating?
                      I was dating (and later married) a guy I met at a Doctor Who Fan Club.
                      I don't have an attitude problem. You have a perception problem.
                      My LiveJournal
                      A page we can all agree with!

                      Comment


                      • #41
                        Quoth Geek King View Post
                        PS--where were all you geek girls when I was dating? I never could talk any of the girls I knew into a romantic evening of Secret of Mana or LAN Starcraft.
                        Without knowing how old you are, my guess would be underage.
                        "Enough expository banter. It's time we fight like men. And ladies. And ladies who dress like men. For Gilgamesh...IT'S MORPHING TIME!"
                        - Gilgamesh, Final Fantasy V

                        Comment


                        • #42
                          No matter what corporate says, (if they say anything), I think you handled it perfectly! I would have done the exact same thing, but probably not quite as calmly as you did!

                          Good Job!
                          "You're perfect yes it's true, but without meeeee you're only you!"

                          Comment


                          • #43
                            Quoth Kogarashi View Post
                            Without knowing how old you are, my guess would be underage.
                            Knowing my age (62), you are correct. But then, my only opponent and companion in games these past few decades has been the computer. <Sigh!>
                            "I don't have to be petty. The Universe does that for me."

                            Comment


                            • #44
                              Quoth wagegoth View Post
                              We have a PS3 and I've noticed that a lot of the military games are played by military guys. The Xbox crowd is much more varied. From what I've seen and heard, there is a higher percentage of game-focused, immature types on Xbox.
                              Cost of entry and options. Xbox had a strong edge in number and variety of games with a lower initial cost of entry than the PS3, so the audience for the PS3 tended to be older and less likely to have kids.

                              Quoth Geek King View Post
                              PS--where were all you geek girls when I was dating? I never could talk any of the girls I knew into a romantic evening of Secret of Mana or LAN Starcraft.
                              In cool sou Cali.

                              ^-.-^
                              Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

                              Comment


                              • #45
                                Quoth Kogarashi View Post
                                Without knowing how old you are, my guess would be underage.
                                Reminds me of an ancient Andy Capp strip. Can't find it online (it predates the entire Internet, including the bits that went online in 1969) but from memory it was something like this:
                                1. he's walking along the pavement,
                                2. sees something (we don't know what yet) and thinks "Oo, I like this"
                                3. young girl walking the other way, he says "Oi sweetie, where've you been all me life?"
                                4. She says "For th' first half, I wasn't even born, mate!"
                                5. he's still walking along, angry expression, with a dark cloud over his head
                                6. walks into his house, tells Flo "That doorknob wants polishin'!"
                                7. Flo: "?"

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