Words you hate to hear.

[ominousoat]

Well I already used this on another post. But I decided a whole thread might be fun. So here goes, what are words you hate to hear from sucky customers?

For me, they're:

"Monopoly" as in "Just because your company has a damn monopoly means you can charge whatever you want!"

or

"Belligerent" as in "Your collections are belligerent!"

or

"Incompetent" as in "Why should I have to pay for someone's incompetence?"

and of course...

"Why?"

[katie kaboom]

nothing pisses me off more than "but you have to (fill in the blank with some idiotic demand), it's the law".
as soon as they start pulling that shit, i call a manager and have them deal with it.no way do i get paid enough to argue with a bunch of idiots over "the law." these people wouldn't know "the law" if it snuck up and bit them on the ass.

[toolbert]

My favorite really has been "But I paid X dollars for it, it should never break down!"

[TNT]

monopoly
outrageous
compensation
"Um... modem?... um... what would that be?"
satellite
DSL

[SnapAddict218]

"Runaround" You people are giving me the runaround!

Gaaaaa!!! Shut up shut up SHUT UP!

[Imogene]

"Bait & Switch" -I HATE! Fishing!

"... has it cheaper." - for less movie than we will have.

[Posture Moll]

"Belligerent" as in "Your collections are belligerent!"

I...huh? Your collections are given to waging war?

Some people need to be thwapped over the head with an Oxford Dictionary.

[BookstoreEscapee]

"Do you work here?"
"Are you open?"
"Why is it so much?"
"What do you mean it's out of print"
"Oh, I have your discount card" (this, after I have already asked them about the card and finished their transaction)
"I want to have this sent to a prison" (always a pain in the ass and half the time they get sent back to us)
"I need this book by tomorrow"
"My kid needs to write a report on *insert vague and obscure topic here*"
"Do you have..." (said to my back as I'm walking away for my long-overdue break)
"Where's the non-fiction section?" (see over there where it says "fiction & literature"? you want the rest of the store)

[Camry178]

I work at an optical and one of the phrases that I am SICK of hearing when customers pick up their glasses is "Oh, I can see!!!". After working for the company for 10 years it's freakin' annoying.

Other choice phrases are:
SC: "I wanna speak to the manager!"
Me: "That would be me."
SC: "Such and such place is cheaper"
Me: "Okay, they're right across the street"
SC: "Well, what did I pay last year?" (or two, or three, or four years ago...etc)
Me: "What does it matter, that's not what you're gonna pay now"
SC: "I've been a very loyal customer"
Me: "Yes, I see your last purchase was in '98"
SC: "I want the number to your corporate office"
Me: "Sure, but they're just gonna kick you right back to me"

If I think of any more I post again.

[Freemage]

"Now, I'm not [racist/sexist/homophobic/anti-Semite/etc], but...."

I work at a newspaper; part of my job is to fill in at the phone desk in the newsroom, sorting through calls from the public to direct them to the appropriate reporter, editor, or other department as need be, or to give contact info for such people where needed.

The above statement, made by a caller who wants to vent about some item in the paper, invariably is followed by some of the most poorly-veiled bigotry and stereotyping imaginable. It's usually everything I can do to NOT succumb to inform the caller that the 1950s are over, and they really should visit a graveyard if they want to be surrounded by people who agree with them.

[draggar]

Intermittent.

Sometimes I swear that I'm talking to Vizzini.

[MrSunshineState]

"But I never received a bill" <----always stated after some form of service is disconnected due to non payment. Usually a 60+ day deliquency.

[MMATM]

Vizzini said "inconcievable".

And of course Inigo: "You keep using that word. I do not think it means what you think it means."



Worst line for me: "My version/way/type/preferences." Do I look like a computer? I don't know your preferences. I don't care if you ordered the same thing yesterday, I didn't work yesterday so you obviously didn't order it from me. And if I had worked yesterday I probably wouldn't remember. And if I did remember you'd complain afterwards that you didn't want the onions on it because they weren't good yesterday, and you had made sure to mention that to the store owner before you left, and of course they have nothing better to do than tell all the details of their day to me, so I obviously should have known that since you didn't like the onions yesterday that you wouldn't want them today and would have held them.
Of course, that is all moot because I didn't work yesterday and I will not go get [employee from yesterday] because she called me in to work for her. Before you ask, and I know you will, she is home with her head tilted over a trashcan to catch all the brain cells she lost serving you yesterday, which have undertaken a mass exodus from her skull.

[draftermatt]

"2 Weeks" in contractor speak this could mean 2 weeks or 2 months
"You are causing us problems" Really, want me to send you all the Requests for Info we had to send 2-6 times?
"I didn't approve that"
"Oh, the engineer is wrong, use the architect"
"Well, I know I told you ____, but he/she would know better"
"I'll get you that tommorow" - which frequently turns into "two weeks"
"I want to speak to someone in estimating" Not bad really, just means they don't know us, and somehow got our info.

[MadMike]

"Bait & Switch" -I HATE! Fishing!

Yeah, I got screamed at for that once when we ran out of a sales item. I didn't even have anything to do with the ordering, but this bitchy woman wasn't having it.

Meanwhile, her husband just stood there quietly rolling his eyes, obviously embarrassed by her behavior.